MONIQUE MARCOTTE
Sudbury,Ontario
Summary
Experienced Supervisor with a strong background in managing operations. Skilled in implementing and improving maintenance processes, working within budgets, and monitoring key performance indicators. Excellent communication skills and a strong focus on employee development. I am excited to expand my horizons and take on the role of Supervisor, Maintenance at Vale. With my experience in management and my passion for continuous improvement, I'm ready to make a positive impact at Creighton Mine.
Overview
11
11
years of professional experience
Work History
Account Executive & Office Manager
Mcdougall Insurance Brokers
02.2021 - Current
- Onboarded new employees with training and new hire documentation
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Prospected new clientele through networking, cold calling, canvassing and referrals.
Business Development Agent
Allstate Insurance
10.2020 - 02.2021
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Negotiated, prepared and signed contracts with clients
- Solved customer challenges by offering relevant products and services.
Agency Development Consultant
Allstate Insurance
10.2018 - 10.2020
- Supports the development of new/existing agents country wide by exploring and investigating gaps within the education process and adapts to maximize supporting individual learner's needs
- Establishes strong internal relationships through communication to reconcile knowledge gaps within each office by recommending individualized training solutions, providing feedback and building rapport
- Facilitates both face to face and virtual led training courses to new and existing staff to build and strengthen employee development throughout their career and support organizational goals
- Collaborates with other departments to improve and/or construct delivery and training material based on feedback resulting in program enhancement while maintaining organizational alignment
- Adapts with ease to rapid change with openness to feedback and ability to tackle new challenges; utilizes fearlessness when faced with problems to ensure the success and completion of new projects
- Promotes teamwork through approachability and assessment of project support needed to optimize individual skills and efficiently reach common goals.
Customer Care Agent
Allstate Insurance
10.2015 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer needs through competent customer service and prompt problem- solving
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Logged call information and solutions provided into internal database.
Optical lab technician/Key Holder/Sales associate
LensCrafters | New Sudbury Shopping Center
06.2014 - 10.2015
- Performed daily machine calibrations and maintenance, which resulted in accurate product production
- Oversaw the completion of lens production to ensure efficiency and accuracy to meet company standards and expectations
- Trained and mentored new hires and existing employees on equipment and processes which ensured compliance with company procedures.
Sales associate/Key Holder
La Senza, New Sudbury Shopping Center
11.2012 - 06.2014
- Trained and mentored new hires and existing employees on products, systems and company procedures to establish a successful sales and service team
- Managed and coached peers through on-going touch points and continuous involvement in employee development resulting in meeting various sales targets and increasing staff morale
- Developed the employee schedules based on customer traffic and sales target goals to successfully meet the needs of the business.
Education
Registered Insurance Broker of Ontario - Business Administration
Cambrian College
Sudbury, OntarioBusiness Administration
Cambrian College
Sudbury, Ontario 07.2015
Skills
- Bilingual
- Flexible and Adaptable
- Conflict Resolution
- Customer Service
- Self-Motivated
- Active Listening
- Team building
- Organization and Time Management
Timeline
Account Executive & Office Manager
Mcdougall Insurance Brokers
02.2021 - Current
Business Development Agent
Allstate Insurance
10.2020 - 02.2021
Agency Development Consultant
Allstate Insurance
10.2018 - 10.2020
Customer Care Agent
Allstate Insurance
10.2015 - 10.2018
Optical lab technician/Key Holder/Sales associate
LensCrafters | New Sudbury Shopping Center
06.2014 - 10.2015
Sales associate/Key Holder
La Senza, New Sudbury Shopping Center
11.2012 - 06.2014
Registered Insurance Broker of Ontario - Business Administration
Cambrian College
Business Administration
Cambrian College
Similar Profiles
Tatyana SyllaTatyana Sylla
Personal Lines Account Manager at McDougall Insurance & FinancialPersonal Lines Account Manager at McDougall Insurance & Financial
Biman DeyBiman Dey
Regional Business Development Manager at Good insurance brokers private limited(Heart beat brokers)Regional Business Development Manager at Good insurance brokers private limited(Heart beat brokers)
Sabir ShaikhSabir Shaikh
Assistant Manager at Athena Insurance and Re-insurance Brokers Pvt LtdAssistant Manager at Athena Insurance and Re-insurance Brokers Pvt Ltd