Tatyana Sylla
Belleville,ON
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address challenges. Forward-thinking team leader with expert team leadership, planning and organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Lines Account Manager
McDougall Insurance & Financial
07.2023 - Current
- Exceeded performance metrics consistently by efficiently managing workload and prioritizing tasks based on urgency and complexity levels.
- Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
- Improved client retention by providing exceptional customer service and addressing policy inquiries in a timely manner.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
- Provided ongoing support to colleagues experiencing higher workloads due to staff absences or fluctuations in business demands.
- Contributed to business development efforts by actively participating in networking events and building connections within the local community.
Personal Trainer /Nutrition Coach
Self Employed
11.2020 - Current
- Designed specific workout systems for individual clients based on performance ability.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Informed clients about nutrition, lifestyle issues, and weight control.
- Minimized injury risks by advising clients about form and proper clothing.
- Educated clients on effective ways to exercise while on business travel, at home and on vacation.
- Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
- Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.
Manager
The Main Character By INJCT Medical
09.2022 - 07.2023
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Recorded inventory sales into organization's weekly income report.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Receptionist
The Beauty Collective By INJCT Medical
01.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Event Coordinator /Wedding Coordinator
The Grist Mill
06.2020 - 11.2021
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Corresponded with clients to answer questions and resolve issues.
- Performed face-to-face meetings to finalize contract for services and event details.
- Authorized financial transactions with vendors for event services.
Manager
Body Systems Nutrition
06.2018 - 03.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Recorded inventory sales.
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Utilized techniques such as cold calling, networking and prospecting to develop new leads.
Fitness Advisor - Sales
Goodlife Fitness
09.2017 - 06.2018
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Sold memberships and personal training sessions to new customers.
- Kept clubhouse clean, neat and well-stocked for use.
- Maintained energy and enthusiasm in fast-paced environment.
- Regularly interacted with the community to promote gym services
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
Education
Some College (No Degree) - Behavioural Psychology
St Lawrence College
Kingston, ONSome College (No Degree) -
Centennial Secondary School
Belleville, ONHigh School Diploma -
Quinte Secondary School
Belleville06.2015
Skills
- Scheduling and Calendar Management
- Payment Processing
- Courteous and Professional
- Attention to Detail
- Customer Service-Oriented
- Positive Attitude and Energetic
- Reliable and Punctual
- Computer Proficiency
- Prioritization and Time Management
- Team Collaboration
- Word Processing
- Billing and Invoicing
Accomplishments
- Received Account Manager of the Month - 03/2024 & 04/2024
- Nominated for Legendary Service on multiple occasions
Certification
- Certified Nutrition Coach, Precision Nutrition - October 2020
- Smart Serve - 2015
Timeline
Personal Lines Account Manager
McDougall Insurance & Financial
07.2023 - Current
Manager
The Main Character By INJCT Medical
09.2022 - 07.2023
Receptionist
The Beauty Collective By INJCT Medical
01.2022 - 10.2022
Personal Trainer /Nutrition Coach
Self Employed
11.2020 - Current
Event Coordinator /Wedding Coordinator
The Grist Mill
06.2020 - 11.2021
Manager
Body Systems Nutrition
06.2018 - 03.2020
Fitness Advisor - Sales
Goodlife Fitness
09.2017 - 06.2018
Some College (No Degree) - Behavioural Psychology
St Lawrence College
Some College (No Degree) -
Centennial Secondary School
High School Diploma -
Quinte Secondary School
- Certified Nutrition Coach, Precision Nutrition - October 2020
- Smart Serve - 2015
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