Monique Maison
St. Catherine’s,ON
Summary
Conscientious community engagement worker with program development and coordination experience. Strongly rooted in integrity and effective communication. Dedicated to fostering youth success and progress. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring public speaking, critical thinking and outstanding interpersonal skills abilities developed over a 3-year career to a growth-oriented role.
Overview
5
5
years of professional experience
Work History
Community Engagement Worker
Future Black Female
05.2022 - 04.2023
- Developed and delivered drop-in support sessions and workshops on a variety of wellbeing-related topics such as career and education strategies, financial well-being and social advocacy workshops throughout the Niagara region
- Create and edit culturally relevant content that has pivoted the quality and delivery of presentations.
- Created dedicated resources to engage black female youth and promote inclusion, especially where English is not a primary language.
- Provided short-term support to young people identified at outreach sessions, build up a resource for signposting and to refer into in-depth casework provision of our service if required.
- Practiced at applying mature discretion when handling confidential personal and sensitive client information.
- Actively identified opportunities to engage with the specified demographic and promote the programs which the organization offers.
- Provided one-on-one support for the Black female youth.
- Maintained and emboldened a growing client list of Black female youth within the Niagara region.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Proactively developed links with key contacts and stakeholders; such as the DSBN, the Niagara multicultural arts centre, Blackowned905, Student Justice Centre, Positive Living Niagara, SWAC, Level Justice.
- Increased referrals and participation from the 16-22 age demographic over 30%.
- Recruited, trained, supervised & managed a small cohort of youth advisors and support service delivery
- Ensured regular reviews of the effectiveness of drop-ins and workshops, seeking feedback from clients & other stakeholders through documentation
- Alongside colleagues identified targets and objectives for the effectiveness of programs.
Inside Sales Associate
Accenture
07.2023 - Current
- Experienced using social media such as Facebook, Twitter and Instagram
- Excellent computer skills with technical expertise
- Utilized market intelligence to identify trends and opportunities for business development
- Gathered and analyze data to understand market dynamics and identify potential sales opportunities
- Articulated Accenture's value proposition and services to prospective clients
- Collaborated with subject matter experts to ensure accurate and effective presentations
- Worked closely with the broader sales and account management teams to coordinate efforts
- Maintained accurate and up-to-date records of client interactions in the Customer Relationship Management (CRM) system
- Utilize CRM tools to track leads, opportunities, and sales activities
- Generate reports to evaluate sales performance and identify areas for improvement
- Represented Accenture at community events to inform folks about the opportunities that the company offers.
SJC Anti-Racism Advisor
BROCK UNIVERSITY
01.2021 - 01.2022
- Created and led educational and informative workshops and campaigns for Black and other people of colour
- One of the workshops that were created is the “Allyship, Ally, Ahlie?” workshop which fixated upon the need for proper allyship in residence and was the first workshop on campus to ever cover such a topic
- Engaged with the Black student population at Brock University through scheduled drop-in sessions and anti-oppression/anti-racism workshops
- Liaise with campus and community partners such as clubs, committees, student activist coalitions and departments
- Prepared written materials and graphic design to market and promote the SJC and all of its content.
RESIDENT DON
BROCK UNIVERSITY
01.2019 - 03.2020
- Provided residents with a secure foundation for their transition and growth into university life.
- Actively participated in fostering a culture of inclusivity, accessibility, reconciliation, and decolonization
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Served as a source of information about programs, resources and options available on campus, or seek out the appropriate information
- Ensured that residence principles are upheld and respond to violations and emergencies as they arise
- Maintained open communication and managed administrative duties
- Facilitated the Residence Curriculum as set out by the Department of Residences and develop and facilitate additional programs that meet the needs of the H/H/C/B as necessary.
Education
Brock University- Resident Life Staff
Bachelor of Arts - Political Science
BROCK UNIVERSITY
St.Catharines01.2022
Brock University
01.2020
Skills
- Computer proficiencies –MS Office, MS Project
- Excellent analytical ability
- Project management/ Planning & scheduling
- Critical Thinking
- Emotional Intelligence
- Exceptional compassion, confidentiality, and personal ethics
- Team Player
- Outstanding communication and interpersonal skills
- Strong orientation towards compliance of rules and regulations
- Interdepartmental Functions Coordination
- Public Speaking
- Records Maintenance
References
- Meagan Cook, Previous Supervisor, 289-687-4244
- Natasha Bell, Current Community Partner, 647-509-4115
- Gugu Ndiweni, Previous Co-Worker, 519-503-6915, gugundiweni@yahoo.com
Languages
French
Professional Working
Spanish
Professional Working
English
Native or Bilingual
Timeline
Inside Sales Associate
Accenture
07.2023 - Current
Community Engagement Worker
Future Black Female
05.2022 - 04.2023
SJC Anti-Racism Advisor
BROCK UNIVERSITY
01.2021 - 01.2022
RESIDENT DON
BROCK UNIVERSITY
01.2019 - 03.2020
Brock University- Resident Life Staff
Bachelor of Arts - Political Science
BROCK UNIVERSITY
Brock University
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