Tammy Dalton
Ottawa,Ontario
Summary
Dedicated and dependable case worker excited about contributing skills and expertise to a dynamic and expanding team. Motivated by a genuine desire to assist others, determined to apply unwavering work ethic to achieve shared goals. Possesses a strong ability to multitask and effectively manage time, diligent and committed to delivering high-quality results.
Overview
39
39
years of professional experience
Work History
Community Engagement Worker
City of Ottawa
03.2024 - Current
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Contributed to team success by completing jobs quickly and accurately.
- Helped clients complete the housing registry application, liaise with ODSP and OW worker , help clients obtain their identifications and refer clients to community resources.
- Prevent overdoses in the community
Casual Shelter Support Worker
City of Ottawa, Housing Department
10.2022 - Current
- Worked as a Shelter Support Worker looking after the safety and security of the women in the Dempsey Community Centre
- Promoted skillful problem-solving and conflict resolution in the shelter by using mediation and counseling skills to maintain the co-operative supportive and productive shelter environment
- The Shelter Support Worker (SSW) works within a multi-disciplinary setting using a consultative and team approach to provide support and services to individuals who are homeless within the City of Ottawa's Physical Distancing Centre to ensure a safe and secure living/working environment, to support the stabilization and implementation of the Client Service Plan.
Lunchtime Monitor, Breakfast Coordinator and Casual Educational Assistant
Pinecrest Public School, Ottawa Carleton School Board
09.2021 - 10.2022
- Supervised students over lunchtime and helped them with their lunches
- Ordered food and prepared breakfast bins for students
- Helped teachers plan lessons, assisting in implementing the education plan, motivated and encouraged students, supported teachers with managing class behavior in the Early Years Program.
Administrative Clerk
City of Ottawa, Community and Protective Services
04.2014 - 01.2021
- Responsible for reception duties, scheduling appointments, filing in Records
- Responsible for administrative support to staff including word processing, photocopying and data entry
- Provide support to the Child Care team with the annual reviews of clients’ files on OCCMS system
- Resolve client’s concerns, questions, or inquiries to provide excellent quality of service
- Sort and distribute mail, Income Report Statements, order office supplies and fax documents
- Process weekly Employment Specialist Stats for managerial staff
- Scheduling a variety of appointments for Case Coordinator and Employment Specialists.
Home Management Counsellor
City Of Ottawa, Community and Protective Services
01.2004 - 04.2014
- Facilitated and instructed groups and counseled individual OW and ODSP clients in their homes in basic housekeeping, budgeting, parenting, problem solving, shopping, cooking and household management
- Coordinated and supervised home Helpers’ work schedules
- Maintained client caseload of 50 clients for Home Management Counseling
- Advocacy for clients on housing, financial, social and health matters and referral to community resources
- Worked with internal/external partners such as CAS, OW, ODSP
- Matched Home Helpers with appropriate clients
- Delivered service in a complex multicultural downtown catchment area with severe barriers such as mental health, poverty, and addiction problems
- Resolved a range of client concerns and issues.
Shelter Worker
City of Ottawa, Housing Division
01.2001 - 01.2004
- Worked as a Shelter Worker looking after the safety and security of the families in residential family shelter
- Consulted with police, CAS, Welfare, ODSP workers.
Intake Verification Specialist
City of Ottawa, People Services
01.2000 - 01.2001
- Worked at the call center for the Daycare Subsidy and Ontario Works
- Took applications over the phone for above programs.
Verification Specialist
City of Ottawa, People Services, Daycare Subsidy Office
01.1991 - 01.2000
- Dealt with clients regarding their inquiries for Daycare Subsidy
- Dealt with requests from the daycares
- Conducted interviews with clients regarding their subsidy for Head start Programs
- Provided administrative and clerical support for ten Case Coordinators.
Team Clerk and Administrative Clerk
Regional Municipality of Ottawa-Carleton, Health Department, Home Care Program
01.1986 - 01.1991
- Worked in a team providing clerical support for five Case Managers
- Completed administrative and clerical duties.
Education
Training -
City of Ottawa
ADHD: Everyday Strategies for Elementary Students -
The State University of New York
01.2023
Addiction Treatment: Clinical Skills for Healthcare Providers Certificate -
Yale University
01.2023
The Social Context of Mental Health and Illness Certificate -
Toronto University
01.2023
Social Work Practice: Advocating Social Justice and Change Certificate -
University of Michigan
01.2023
Suicide Prevention Course and Social Psychology -
Wesleyan University
01.2023
French Language training. -
French Language Training
01.2006
Social Services Worker Program -
Algonquin College
01.2006
Graduated with a Grade Twelve Diploma -
Confederation High School
01.1984
Skills
Daily living support
Housekeeping tasks
Health and safety awareness
Emotional Support
Qualifications
- Thirty years of front-line work dealing with client, staff, and community partners.
- Ability to provide services in a courteous, nonjudgmental manner.
- Knowledgeable about interview techniques and community resources.
- Well organized, punctual, and efficient.
- Ability to work in a multi-disciplined team and with little supervision.
- Computer proficiency in MS Word, Excel, Power Point, SAMS, SERVIS, OCCMS, RSVP and Outlook.
- Excellent knowledge of Ottawa Area and Social Services Resources
- I work exceptionally well in a team environment and independently.
- I can communicate effectively with clients, staff, and community partners.
References
REFERENCES AVAILABLE UPON REQUEST
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Community Engagement Worker
City of Ottawa
03.2024 - Current
Casual Shelter Support Worker
City of Ottawa, Housing Department
10.2022 - Current
Lunchtime Monitor, Breakfast Coordinator and Casual Educational Assistant
Pinecrest Public School, Ottawa Carleton School Board
09.2021 - 10.2022
Administrative Clerk
City of Ottawa, Community and Protective Services
04.2014 - 01.2021
Home Management Counsellor
City Of Ottawa, Community and Protective Services
01.2004 - 04.2014
Shelter Worker
City of Ottawa, Housing Division
01.2001 - 01.2004
Intake Verification Specialist
City of Ottawa, People Services
01.2000 - 01.2001
Verification Specialist
City of Ottawa, People Services, Daycare Subsidy Office
01.1991 - 01.2000
Team Clerk and Administrative Clerk
Regional Municipality of Ottawa-Carleton, Health Department, Home Care Program
01.1986 - 01.1991
Training -
City of Ottawa
ADHD: Everyday Strategies for Elementary Students -
The State University of New York
Addiction Treatment: Clinical Skills for Healthcare Providers Certificate -
Yale University
The Social Context of Mental Health and Illness Certificate -
Toronto University
Social Work Practice: Advocating Social Justice and Change Certificate -
University of Michigan
Suicide Prevention Course and Social Psychology -
Wesleyan University
French Language training. -
French Language Training
Social Services Worker Program -
Algonquin College
Graduated with a Grade Twelve Diploma -
Confederation High School
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