Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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MONIQUE FAVELA

San Jose

Summary

Strategic, people-first leader with hands-on experience driving team success in high-pressure, customer-focused environments. Currently completing a Bachelor’s degree in Business with a concentration in Business Analytics and Information Systems, blending real-world leadership with data-driven insight. Known for being a fast learner, highly organized, and a natural motivator who thrives on challenges and continuous growth. Ready to bring fresh perspectives, tech-savvy problem-solving, and a strong work ethic to a forward-thinking organization looking to turn insight into action.

Overview

9
9
years of professional experience
1
1
Certification

Work History

SUPERVISOR AND LEAD BARTENDER

Portobellos on Main
01.2021 - 01.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

LEAD BARTENDER

Ellas at the Airport
01.2018 - 01.2021
  • Managed calendars, scheduled appointments, and arranged meetings and conferences.
  • Prepared and distributed reports, presentations, and other materials.
  • Handled confidential documents and maintained their proper organization.
  • Coordinated travel arrangements and accommodations for executives and guests.

SERVER AND BUSSER

EI Jardin
01.2015 - 01.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient work flow and excellent guest experiences.

Education

Bachelor of Science - Business Administration

California State University, Monterey Bay
Seaside, CA
05-2026

Associate of Science - Business Administration and General Studies

Monterey Peninsula College
Monterey, CA
05-2024

Skills

  • Customer Service
  • Microsoft Excel
  • Administrative Support
  • Journal Entries
  • Strong Multitasking
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Customer service expertise
  • Training and mentoring
  • Goal oriented
  • Customer service

Certification

  • Certified Food Handling expires 2027
  • Certified in Alcohol Beverage Control expires 2027

Languages

Spanish
Native or Bilingual

Timeline

SUPERVISOR AND LEAD BARTENDER

Portobellos on Main
01.2021 - 01.2024

LEAD BARTENDER

Ellas at the Airport
01.2018 - 01.2021

SERVER AND BUSSER

EI Jardin
01.2015 - 01.2016

Bachelor of Science - Business Administration

California State University, Monterey Bay

Associate of Science - Business Administration and General Studies

Monterey Peninsula College

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MONIQUE FAVELA