Andrew Gervacio
Los Angeles,CA
Summary
To Secure a full-time lucrative bartending position with long term prospects. Customer-oriented server with excellent interpersonal and communication skills. Food and beverage expert. Hardworking employee who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 20 Years experience specializing in upscale environments.
Overview
16
16
years of professional experience
Work History
Lead Bartender/ Supervisor
Superba Snack Bar-The Rose Cafe
05.2012 - 01.2023
- Opened the Restaurant as the lead Bartender and helped Craft the cocktail list for dinner as well as brunch service
- Enjoyed pairing wine with plates for guest looking to maximize their dining experience in a upscale and high volume location
- At Superba Snack Bar and The Rose Cafe I had the opportunity to learn From Chef Jason Neroni as we developed cocktails to pair with his specials, As well as his knowledge on flavor profiling ingredients to make a dish which I used to increase my mixology base
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Consistently provided professional, friendly and engaging service
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender/ Server
La Sandia
04.2010 - 05.2012
- Bartender and server at a high volume upscale Mexican restaurant
- Pacing drinks and food at the appropriate time while servicing guest tequila flights and hand crafted margaritas on the bar top as well as service bar
- Being a team player was key, helping run food and restock the line as necessary
- Duties also included bar inventory twice a month
- Consistently provided professional, friendly and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
Bartender
The Biltmore Hotel- The Cellar Club
03.2008 - 02.2010
- This position required extensive knowledge of wines and spirits for a highly discerning clientele in an upscale members bar and restaurant
- Responsibilities also included inventory, accounting and extensive prep while micromanaging the bar and servicing the restaurant
- Inventoried and restocked items throughout day
- This was a supervisory position which entailed checking out the servers from the restaurant 'Fontana' as well doing the closing numbers for the bar
- Members wine club with a cellar of 500 wines by the bottle and 100 wines by the glass
- Resolved guest complaints quickly and efficiently
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Bartender
The Ritz Carlton
12.2006 - 01.2008
- Serviced a very busy bar, lounge and restaurant
- Created specialty house martinis for a mix of celebrity, business and tourist customers
- This position required extensive wine, food, specialty drink and general hotel knowledge
- Resolved guest complaints quickly and efficiently
- Served high customer volumes during special events, nights, and weekends.
- Received frequent customer compliments for going above and beyond normal duties, and created many regulars from NBA players to popular actors during my tenure
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enjoyed the incredible training program that the Ritz Carlton requires of its associates
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Responsible for Bar inventory once a month
Education
Associate of Arts - Sound Engineering & Production
Recording Radio Film Connection & Casa Schools
Hollywood, CA06-2018
Associate of Arts - Music Performance
Miami Dade College
Miami, FL05-1999
Skills
- Organized and efficient server
- Top-tier, full-service dining background
- Quick problem solver
- Up-selling capability
- Thrives in fast-paced environment
- High energy
- Committed team player
- Fluent in English and Spanish
- Courteous, professional demeanor
- 20 years Food & Beverage experience
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Bartender/ Supervisor
Superba Snack Bar-The Rose Cafe
05.2012 - 01.2023
Bartender/ Server
La Sandia
04.2010 - 05.2012
Bartender
The Biltmore Hotel- The Cellar Club
03.2008 - 02.2010
Bartender
The Ritz Carlton
12.2006 - 01.2008
Associate of Arts - Sound Engineering & Production
Recording Radio Film Connection & Casa Schools
Associate of Arts - Music Performance
Miami Dade College
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