Monik Malvania
Vancouver,BC
Summary
An excelling individual with financial outlook and sales-driven mindset with 4+ years of experience working in customer-centric roles. I thrive in settings that are fast-paced, creative, team oriented, and put the clients at the forefront of the strategy
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Advisor
Park Shore BMW
10.2021 - Current
- Implement a variety of marketing strategies to attract clients and achieve higher profits, particularly during COVID, which helped the dealer rank among the top three in client retention.
- Provide proactive client service with a problem-resolution focus and attention to details. Liaise with various departments for execution, where necessary.
- Respond to client inquiries and remain accountable to follow-up, as required
- Provide insights of all individual inventories in relation to its breakdown of its labor and parts costs.
- Liaise and make recommendations to sales manager on used car inventories to minimize costs and drive sales revenue.
- Interact with high net worth individuals to build a strong rapport to retain clients.
- Perform auditing duties to ensure all parts and labor costs have been billed out correctly on the invoices.
- Adept with Reynolds&Reynolds and Dealermine software to maintain efficiency.
- Provided clients with detail repair quotations and timelines for maintenance with acute accuracy.
- Produced consistent 10/10 reviews and boosted client retention rates.
- Perform pricing and portfolio analysis on the inventory and conduct research into competitive companies and surrounding market.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Auditor
Cambridge Inn Suites
05.2017 - 04.2019
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Process the night audit accounting functions according to hotel specifications.
- Report any variances to accounting in a detailed and timely manner.
- Adhere to all policies, procedures, and maintain the standards of verbiage set by the hotel.
- Responsible for the registration of arriving guests and checking out departing guests.
Education
Accounting Diploma - Accounting/Finance
Niagara College
Ontario05-2016
High School Diploma -
International School Aamby
India05-2012
Skills
- Team player mentality
- Goal-oriented mindset
- Multi-tasking
- Sales expertise
- Time Management
- Problem solving
- Adaptability
- Interpersonal Communication
- Analysis
Languages
English
Native or Bilingual
Hindi
Full Professional
Gujarati
Full Professional
Certification
Python for Financial Analysis and Algorithm Trading - Udemy
BMW CA Service Certification Associate Level 3 - BMW Group University
Timeline
Service Advisor
Park Shore BMW
10.2021 - Current
Auditor
Cambridge Inn Suites
05.2017 - 04.2019
Python for Financial Analysis and Algorithm Trading - Udemy
BMW CA Service Certification Associate Level 3 - BMW Group University
Accounting Diploma - Accounting/Finance
Niagara College
High School Diploma -
International School Aamby
Similar Profiles
Jonathan TingJonathan Ting
Service Advisor at Park Shore BMWService Advisor at Park Shore BMW
Breanna ScalcioneBreanna Scalcione
Assistant Sales Manager at Habberstad BMW Of Bay ShoreAssistant Sales Manager at Habberstad BMW Of Bay Shore
Ryan GillardRyan Gillard
BMW Client Advisor at Fields Bmw Winter ParkBMW Client Advisor at Fields Bmw Winter Park