Jonathan Ting
Vancouver
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Service Advisor
Park Shore BMW
02.2022 - Current
- Educate customers regarding regular maintenance protocols to preserve vehicle condition.
- Maintain high customer satisfaction standards to meet or exceed targets.
- Handle customer issues with confidence, using complex problem solving to provide effective resolution.
- Communicating with technicians on any attention that is required on each vehicle and reaching out to the customer's to explain
- Arrange complimentary shuttle drop and pickup service.
Service Advisor
Open Road Toyota
10.2020 - 02.2022
- Educate customers regarding regular maintenance protocols to preserve vehicle condition.
- Examine service history and provided initial inspection of vehicle to identify issues.
- Maintain high customer satisfaction standards to meet or exceed targets.
- Handle customer issues with confidence, using complex problem solving to provide effective resolution.
- Communicating with technicians on any attention that is required on each vehicle and then reaching out to the customer's to discuss
Service Advisor
High Road Vancouver
02.2019 - 10.2020
- Educate customers regarding regular maintenance protocols to preserve vehicle condition.
- Examine service history and provided initial inspection of vehicle to identify issues.
- Maintain high customer satisfaction standards to meet or exceed targets.
- Handle customer issues with confidence, using complex problem solving to provide effective resolution.
- Communicating with technicians on any attention that is required on each motorcycle and then reaching out to the customer to explain
Parts Advisor
Lordco
03.2018 - 02.2019
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Maintained clean and neat parts counter and sales floor.
Supervisor
49th Parallel Roasters
01.2017 - 03.2018
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handle customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitor workflow to improve employee time management and increase productivity.
- Create successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Assist with cleaning, coffee making, taking orders
Golf Course Groundskeeper
UBC Golf Course
03.2016 - 10.2016
- Use various machines for grounds maintenance (fairways, greens, tee boxes)
- Provide lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Maintain routine landscaping schedules to boost lawn health.
- Repair ground structures regularly, sticking to schedules, and meeting facility needs.
- Setting up tee boxes before open to ensure all amenities are available
Education
Bachelor of Arts - Forestry
University of British Columbia
Vancouver, BC05.2018
High School Diploma -
Lord Byng Secondary
Vancouver, BC06.2015
Skills
- Problem-Solving Ability
- Efficiency
- Multilingual (English & Cantonese)
- Multitask
- Quick learner
Timeline
Service Advisor
Park Shore BMW
02.2022 - Current
Service Advisor
Open Road Toyota
10.2020 - 02.2022
Service Advisor
High Road Vancouver
02.2019 - 10.2020
Parts Advisor
Lordco
03.2018 - 02.2019
Supervisor
49th Parallel Roasters
01.2017 - 03.2018
Golf Course Groundskeeper
UBC Golf Course
03.2016 - 10.2016
Bachelor of Arts - Forestry
University of British Columbia
High School Diploma -
Lord Byng Secondary
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