Monica Petrich
Vancouver
Summary
Hard-working Senior Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Able to assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures and core values. Excellent communication and listening skills. Skilled in working under pressure and adapting to new situations and challenges as they arise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clean Team Senior Supervisor
Mission Possible
10.2022 - Current
- Provide consistent support to the associates in the Employment Readiness Program. Offer encouragement and identify growth opportunities.
- Conduct On Job Training with associates as well as 1:1 bi monthly and quarterly check ins with assigned cohorts.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Schedule and complete bi-weekly, quarterly, and annual conversations, and reviews, with Supervisors and Technicians.
- Bi-weekly meeting with assigned cohorts coach to relay any concerns.
- Bi-weekly Women's Team meeting with others involved with the WT.
- Promptly report incidents to CTM or People & Culture Coordinator.
- Organize and manage day-to-day workflow in Jobber, ensuring all scheduled services are completed, marked complete in Jobber, and any incomplete tasks are reported to the Clean Team Manager. Assign additional work when all tasks are completed.
- Assist CTM with confirming hours in Payworks on a consistent basis.
- Maintain warehouse and delegate tasks as needed in order to keep a functioning and safe work space.
- Assist CTM in interview and hiring processes.
- Maintain a clean driving record, making sure to be well rested and able to drive associates from job to job.
- Assist in onboarding new employees, making sure that all material is provided to make their 90 day probationary period a success.
- Attend to incident reports and elevate, report to the CTM and or the Culture Coordinator when an incident is of concern.
Business Owner/Operator
Cleaners with Altitude
11.2013 - Current
- Oversee business, maintain proficiency and profitability.
- Primary point-of-contact with clients, suppliers and contractors.
- Maintain client relationships.
- Responsible for company growth.
- Hiring and staff scheduling.
- Train and motivate employees to perform daily schedules with efficiency and ease.
- Monitor staff performance, quality assurance.
- Weekly invoicing
Operations Manager
Whistler Resort Cleaners and Caretakers
01.2011 - 10.2013
- Opening and closing of office and warehouse.
- Opening and responding to client, contract and supplier emails.
- Ordering supplies as needed from various vendors.
- Responsible for the maintenance of equipment and vehicle fleet.
- Weekly scheduling.
- Organized daily rosters for cleaning teams.
- Established positive and effective communication amongst staff.
- Closing of jobs end day in Quickbooks.
Front Desk Associate
Whistler Accommodation
03.2010 - 05.2011
- Welcomed customers with friendly greeting, answered general questions.
- Checked guests in and directed them to rental properties.
- Resolved customer problems and complaints. Offered 24hr emergency services. Available by phone.
- Worked closely with Housekeeping department ensuring Quality Assurance. Unit inspections.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected, sorted, distributed and sent mail and packages.
- Marketed and sold ski and ski school packages.
Education
Associate of Arts -
Langara College
Vancouver, BCHigh School Diploma -
Harbord Collegiate Institute
Toronto, ONSkills
- Operations Management
- Managing Operations and Efficiency
- Employee Supervision
- Effective Communicator
- Employee Motivation, Performance and Development
- Performance Tracking and Evaluation
- Hiring and Training
- Onboarding and Orientation
- Shift Scheduling and coordinating
- Strategic Planning and Project Oversight
- Teamwork and Collaboration
- Excellent at Task Prioritization and Time Management
Certification
OFA1 First Aid
Mental Health First Aid
Coaching Excelerator Essentials - Essential Impact
200HR MT, Meditation Instructor Canadian Yoga Alliance
Timeline
Clean Team Senior Supervisor
Mission Possible
10.2022 - Current
Business Owner/Operator
Cleaners with Altitude
11.2013 - Current
Operations Manager
Whistler Resort Cleaners and Caretakers
01.2011 - 10.2013
Front Desk Associate
Whistler Accommodation
03.2010 - 05.2011
Associate of Arts -
Langara College
High School Diploma -
Harbord Collegiate Institute
OFA1 First Aid
Mental Health First Aid
Coaching Excelerator Essentials - Essential Impact
200HR MT, Meditation Instructor Canadian Yoga Alliance
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