Jade L'Esperance
Vancouver,Canada
Summary
Exceptional verbal and written communication skills, highly organized and proactive in problem-solving and conflict resolution. Passionate about coordinating skill-building activities, promoting social development, and fostering positive interactions. Proven ability to offer empathetic assistance to individuals navigating mental health challenges. Excels in creating supportive environments and implementing effective therapeutic interventions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Workshop Facilitator
Mission Possible
06.2024 - Current
- Remained adaptable by modifying workshop content or delivery style in response to participant feedback, ensuring maximum relevance and effectiveness.
- Identified areas in need of improvement and implemented solutions
- Planned special health and safety events for program participants based on changing needs, times of year, and availability.
Mental Health Support Worker
Community Builders Group
06.2022 - 12.2024
- Respond to crises in a timely manner, including overdoses and medical emergencies
- Utilizing the emergency services where appropriate
- Be familiar with non-violent crisis intervention procedures to de-escalate conflict and aggressive behaviors of guests
- Accepted accountability for all assigned building keys, master keys and access cards
- Managed team productivity and workflow to exceed quality standards
- Conducting assessments to evaluate clients' mental health needs
- Supported clients questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Shelter Program Coordinator
Community Builders Group
07.2019 - 06.2021
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Medical First Responder
BC Ambulance Service
05.2020 - 11.2020
- Collaborated with healthcare professionals to develop comprehensive treatment plans for patients in emergency situations.
- Maintained a calm and professional demeanor while working in high-pressure situations, effectively managing stress for optimal job performance.
- Participated in community outreach events to promote public awareness of first aid techniques, safety precautions, and the role of Medical First Responders in emergency situations.
- Maintained up-to-date knowledge of best practices in pre-hospital emergency medicine through regular professional development opportunities.
Tenant Support Worker
Atira Property Management
09.2018 - 06.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Shelter Support Worker
Community Builders Group
07.2018 - 06.2019
- Maintain professionalism in your interactions with shelter guests as per policies
- Completed schedules, shift reports and other business documents.
Home Support Worker
Rain City Housing
10.2016 - 12.2017
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
Education
Bachelor Of Business Administration - Business Administration
Simon Fraser University
Burnaby, BCRegistered Clinical Counsellor Certification Counselling Psychology -
Vancouver Community College
Vancouver, BCFirst Responder - Emergency Medicine
Justice Institute of British Columbia
Victoria09.2021
High School Diploma -
Vancouver Community College
Vancouver, BC06.2013
Skills
- Attentive
- Capable
- Consistent
- Dependable
- Honest
- Independent
- Motivated
- Organized
Languages
English
Full Professional
Certification
- First Aid CPR C & AED
- Narcan Training
- NVCI Training
- First Responder
Timeline
Workshop Facilitator
Mission Possible
06.2024 - Current
Mental Health Support Worker
Community Builders Group
06.2022 - 12.2024
Medical First Responder
BC Ambulance Service
05.2020 - 11.2020
Shelter Program Coordinator
Community Builders Group
07.2019 - 06.2021
Tenant Support Worker
Atira Property Management
09.2018 - 06.2019
Shelter Support Worker
Community Builders Group
07.2018 - 06.2019
Home Support Worker
Rain City Housing
10.2016 - 12.2017
Bachelor Of Business Administration - Business Administration
Simon Fraser University
Registered Clinical Counsellor Certification Counselling Psychology -
Vancouver Community College
First Responder - Emergency Medicine
Justice Institute of British Columbia
High School Diploma -
Vancouver Community College
- First Aid CPR C & AED
- Narcan Training
- NVCI Training
- First Responder