MONICA OVALLE
Hanford
Summary
Experienced with coordinating athletic events and supporting departmental operations to ensure seamless execution. Utilizes organizational and communication skills to enhance team collaboration and efficiency. Knowledge of athletic program management and fostering positive, results-driven environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
02.2025 - 04.2025
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
- Prepare detailed incident reports and maintain accurate logs of daily activities and observations.
- Trained new hires on proper use of security equipment such as cameras, radios and alarm systems.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Fresno State Athletics Internship
Fresno State
06.2024 - 01.2025
- Supported staff members in their daily tasks, reducing workload allowing for increased focus on higher-priority assignments.
- Gained valuable experience within the athletic department, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Assist with the planning, coordination, and monitoring of all events in athletics facilities as assigned.
- Knowledge of safety related practices, procedures, and precautions associated with facility and event equipment and working conditions.
Culinary Specialist
United States Navy
01.2019 - 01.2025
- Managed financial auditing based on month to month basis relating to financials from vendors pertaining to supplies and food.
- Trained and supervised fourteen food attendants to develop new skills and improve sanitary conditions.
- Planned and prepared meals for over three hundred military personnel, using standardized recipes.
- Demonstrated knowledge of food safety standards and proper sanitation methods.
- Ensured all equipment was maintained in working order by performing daily inspections.
- Summarized financial status by collecting information and preparing balance sheets and profit and loss statements.
- Collaborated with external auditors during annual audits by providing necessary information and documents as requested.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Maintained strict adherence to security protocols, ensuring the safety of personnel and equipment in a military environment.
Customer Service Representative
Baywood Court Retirement Home
01.2017 - 11.2019
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Regularly checked on customers' satisfaction during meal service, addressing any issues or concerns quickly.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Assisted in maintaining the inventory of supplies necessary for daily operations of the restaurant including cutlery, glassware and linens.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness.
- Assisted with training new wait staff members to ensure proper procedures were followed at all times.
Retail Sales Associate
Sears
11.2017 - 01.2018
- Built knowledge of product lines to provide accurate information regarding features, pricing, warranties, and availability.
- Promoted store products by actively engaging customers and providing product demonstrations.
- Computed sales prices, total purchases, and received and processed cash and credit payment.
- Assisted in merchandising activities including arranging window displays, placing new products on shelves and creating promotional materials.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Developed and implemented successful training programs for retail sales staff to increase their product knowledge, customer service skills and overall sales performance.
- Successfully managed and developed retail sales teams, leading to increased customer satisfaction and revenue growth.
Education
Private Investigator Diploma -
Penn Foster Career School
01.2022
High School Diploma - undefined
Castro Valley High School
01.2019
Bachelor of Arts - Social Work
UMASS Global
Irvine, CA04-2028
Skills
- Knowledge of Security Operations and Procedure
- Strong Customer Relation Skills
- Computer Proficiency
- Strategic Planning
- Accounting and bookkeeping
- Customer relationship management (CRM)
- Conflict resolution techniques
- Organizational skills
Certification
- Computer Operator- 907530 Certificated by the Department of Labor Completion date- 2021-05-28
- Cook (Any Industry)- 954119 Certificated by the Department of Labor Completion date- 2022-03-02
- Baker- 996790 Certificated by the Department of Labor Completion date- 2023-02-21
- Cook (Hotel & Restaurant)- 1063774 Certificated by the Department of Labor Completion date- 2024-03-05
- Security Guard Card- 6817427 Dates :2025-02-28- 2027-02-28
- Serv Safe Certification - 25460145 Date: 2024-03-25
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Security Officer
Allied Universal
02.2025 - 04.2025
Fresno State Athletics Internship
Fresno State
06.2024 - 01.2025
Culinary Specialist
United States Navy
01.2019 - 01.2025
Retail Sales Associate
Sears
11.2017 - 01.2018
Customer Service Representative
Baywood Court Retirement Home
01.2017 - 11.2019
High School Diploma - undefined
Castro Valley High School
Private Investigator Diploma -
Penn Foster Career School
Bachelor of Arts - Social Work
UMASS Global