Monica Laliberte
La Mirada
Summary
Dynamic retail professional with extensive experience at Claire's Stores Inc, excelling in team leadership and customer service. Proven track record in driving sales growth through effective staff training and strategic merchandising. Skilled in operations management, fostering a positive work environment, and enhancing team performance to achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Bath & Body Works
Spokane WA Fullerton CA
04.2021 - Current
- Assisted in daily operations and team coordination to enhance workflow efficiency.
- Supported management in training new staff on procedures and company policies.
- Participated in inventory management and stock organization to maintain supply levels.
- Contributed to customer service initiatives by addressing inquiries and resolving issues promptly.
- Developed familiarity with industry tools and software to streamline task execution effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Store Manager
Claire's Stores Inc
Spokane, WA
01.2011 - 04.2021
- Trained and mentored staff to enhance customer service skills and product knowledge.
- Developed and implemented promotional displays to drive sales and increase foot traffic.
- Analyzed sales data to identify trends and inform merchandising strategies.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Fostered a positive team environment through effective communication and conflict resolution.
- Executed loss prevention strategies, reducing theft incidents through employee training programs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
District Sales Manager
Claires Stores Inc
03.2018 - 03.2019
- Developed and implemented sales strategies to increase market share across assigned districts.
- Analyzed sales data to identify trends, driving targeted marketing initiatives and product placements.
- Led team meetings to align staff on sales goals, enhancing communication and motivation among team members.
- Trained and mentored new sales associates, fostering skill development and consistent performance standards.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Delivered timely reports on sales activities to senior leadership for informed decision-making processes.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
-2 -
Southwestern Community College
Chula Vista, CANo Degree -
University of Phoenix
RemoteSkills
- Customer service
- Team leadership
- Decision-making
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Retail operations
- Employee scheduling
- Operations management
- Staff development
- Sales growth
Timeline
Assistant Manager
Bath & Body Works
04.2021 - Current
District Sales Manager
Claires Stores Inc
03.2018 - 03.2019
Store Manager
Claire's Stores Inc
01.2011 - 04.2021
-2 -
Southwestern Community College
No Degree -
University of Phoenix