A hard working student willing to work hard to succeed. Physically active and strong but calming and nurturing and loyal with people and a love for the arts. Willing to put in the work hours needed also balancing with school, extra- curricular activities, family and friends. Determined to work hard and enjoy doing it at the same time. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Willing to learn and adjust to better herself and others.
Hi, I’m
MONICA KATAATE
Surrey,BC
Summary
Overview
7
years of professional experience
Work History
Canadian Tire
Sales Associate
10.2024 - 03.2025
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Urban Behaviour
Sales Associate
09.2023 - 05.2024
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Help with the setting up of the store and hosted grand opening
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
St. Cuthbert Church
Camp Artaban & Youth Choir
06.2022 - 08.2022
Job overview
- Cooking and saving the children and staff
- Manual labor building stairs, doors, cabins and gardens
- Doing activities and crafts with children
- Regularly cleaning
- Taking care of children ages 3-13
- Printed flyers and leaflets for mass, ensuring all church members were up-to-date on community events and news
- Created weekly progress reports for parents and guardians to track their kid's progress
- Coached, mentored, and supervised 3 junior camp counselors
- Monitored youth group excursions, which included hiking, watersports, and canoeing
- Briefed parents and guardians on the weekly progress of their kid's performance during the summer camp
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Home Business
Babysitter
01.2018 - Current
Job overview
- Watching Children ages 2-12
- Cleaned rooms from back to front, giving attention to details, including pressing pillows and using mist to settle bedding wrinkles, resulting in 0 check-in complaints
- Executed light housekeeping, including laundry, vacuuming, and bedroom tidying
- Aided the children in their education by helping with homework, supervising reading, and activity prep
- Trained in life guarding, CPR, Heimlich maneuver and many other safety procedures
- Played games, worked on puzzles and read books to young children.
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands and share by leading by example.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Played games, worked on puzzles, and read books to young children.
Education
Fleetwood Park Secondary SchoolSurrey, BC
University Overview
- 3.5 GPA
Skills
- Verbal Communication
- Analyzation
- Hard Working
- Makeup
- Punctual
- Teamwork
- Understanding
- Heavy Lifting
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Limited Working
EXTRA-CURRICULAR ACTIVITIES
EXTRA-CURRICULAR ACTIVITIES
Conceptive and Recreational Dance
Panorama School of Dance 14640 64 Ave #309, Surrey, BC V3S 1X7
2012 - current
- 5 years of training in ballet
- Advanced Hip-hop, Jazz and Tap dancing
- 5 hours of practice each week
- Travelling to California for performance in 2016
- student dance teacher
Accomplishments
Accomplishments
- 2019 Synergy Dance Competition High Silver
- 2019 Star Talent Dance Competition High Gold
- 2021 The One Dance Competition Platinum
- 2021 Star Talent Dance Competition High Gold
- 2022 Synergy Dance Competition Platinum
- 2022 Star Talent Dance Competition High Platinum
- 2023 Synergy Dance Competition High Gold
- 2023 The One Dance Convention High Gold
- 2023 Star Talent Dance Competition High Platinum
References
References
available upon request
Timeline
Sales Associate
Canadian Tire
10.2024 - 03.2025
Sales Associate
Urban Behaviour
09.2023 - 05.2024
Camp Artaban & Youth Choir
St. Cuthbert Church
06.2022 - 08.2022
Babysitter
Home Business
01.2018 - Current
Fleetwood Park Secondary School
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