Monica Iwanowsky
Squamish,BC
Summary
Dynamic and results-oriented professional with a proven track record at Nester's Market, excelling in customer service excellence and POS system operations. Skilled in fostering positive customer relations and enhancing team collaboration. Demonstrated ability to improve customer satisfaction and sales through personalized service, showcasing exceptional work ethic and integrity. Both punctual and honest.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
Nester's Market
06.2023 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built a respectful relationship with regular customers anticipating their desire for consistent friendly service.
- Kept a friendly work relationship with colleagues.
- Worked flexible schedule and extra shifts to meet business needs.
- Showed up consistently on time and ready for work with very few sick days.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Kept work area clean and during slower periods of the day, stocked and faced shelves.
- Suggested ways to improve customer satisfaction by listening to their desires, ie "Low Stim" hour at store opening.
Warehouse Stocker
Costco
09.2021 - 02.2022
- Supported a positive work environment by fostering strong teamwork among staff members and addressing concerns promptly.
- Used pallet jacks and dollies to load and unloaded goods for replenishment of shelves.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Stocked designated items on shelves, end caps and displays.
Barista
Starbucks
03.2016 - 01.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
Rosemere High School
Rosemere, QC06-1979
Skills
- Client Interaction
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- POS system operations
- Refund handling
- Customer service
- Cash handling
Accomplishments
- Trained and mentored many employees over the course of employment.
- Collaborated with team of three in the development of "Great Place To Work" project.
Languages
English
Full Professional
French
Limited Working
German
Limited Working
Certification
- First Aid Certification - St John Ambulance.
- Food Safe
- BC Driver's License
- POS Training
- Loto Certified
Interests
- Participate in swimming and biking, as recreational activities to maintain physical fitness
- Music
- Gym Workouts
- Organic Diet as prevention for illness research
Timeline
Cashier
Nester's Market
06.2023 - 01.2025
Warehouse Stocker
Costco
09.2021 - 02.2022
Barista
Starbucks
03.2016 - 01.2020
High School Diploma -
Rosemere High School
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