Anudini Warnakulasuriya
Vancouver,British Columbia
Summary
Accomplished Senior Flight Attendant and Banking Assistant with a proven track record in enhancing customer loyalty and cross-selling financial products at HSBC Branches. Expert in client interaction and collaboration, I excel in resolving customer complaints and mentoring teams for peak performance. Achieved significant improvements in team efficiency and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Cashier
Wholefoods
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Store Associate
TJX Winners
05.2023 - 03.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork
Senior Flight Attendant
Sri Lankan Airlines
05.2011 - 03.2023
- Resolved passenger conflicts and medical emergencies during flights.
- Increased customer loyalty with personalized attention to passengers, anticipating their needs, and resolving any issues promptly.
- Improved team efficiency by mentoring junior flight attendants, sharing best practices, and fostering a collaborative work environment.
- Served as brand ambassador for the airline company at various events, promoting positive image among stakeholders within the industry.
Banking Assistant
HSBC Branches
05.2008 - 05.2011
- Greet customers as they enter the branch and direct them to the relevant area of the branch that best meet their needs
- Successfully resolved customer complaints promptly and professionally, preserving client loyalty and trust in the institution.
- Identified opportunities for cross-selling financial products, increasing overall revenue for the bank.
- For potential new banking customers explain all the services and features that bank has to offer.
Education
Associate of Arts -
Lasalle College
Vancouver, BC01-2024
MBA - Business Administration
Cardiff Metropolitan University
UK01-2021
Advanced Diploma in Business Management
NIBM01-2014
Skills
- Client interaction
- Collaboration
- Detail-oriented
- Communication skills
- Sales and upselling skills
Timeline
Cashier
Wholefoods
03.2024 - Current
Store Associate
TJX Winners
05.2023 - 03.2024
Senior Flight Attendant
Sri Lankan Airlines
05.2011 - 03.2023
Banking Assistant
HSBC Branches
05.2008 - 05.2011
Associate of Arts -
Lasalle College
MBA - Business Administration
Cardiff Metropolitan University
Advanced Diploma in Business Management
Similar Profiles
Callahan DamlCallahan Daml
TM at WholefoodsTM at Wholefoods
Rodney A. NewkirkRodney A. Newkirk
Seafood Team Member at WholefoodsSeafood Team Member at Wholefoods
Gavin VillarongaGavin Villaronga
Seafood Team Member at WholefoodsSeafood Team Member at Wholefoods