MONICA ILUSTRE
Scarborough,Canada
Summary
Professional with proven track record in community outreach, skilled in building relationships and fostering trust. Adept at developing and implementing programs that effectively address community needs. Strong focus on team collaboration and achieving results, flexible and reliable in dynamic environments. Expertise in communication, conflict resolution, and resource coordination.
Overview
2027
2027
years of professional experience
Work History
Early Childcare Assistant
The John Wanless Child Care Program
North York, ON
08.2023 - Current
- Assisted in creating engaging lesson plans to enhance early childhood learning experiences.
- Supported daily activities and routines, fostering a nurturing environment for children's development.
- Monitored child behavior and provided guidance to promote positive interactions among peers.
- Communicated effectively with parents regarding children's progress and daily activities.
- Enhanced children's cognitive development by implementing engaging and age-appropriate learning activities.
Early Childhood Assistant
Support on the Way
Toronto, ON
04.2022 - 07.2023
- Collaborated with lead teachers to ensure a safe and interactive learning space for students.
- Developed and implemented engaging educational activities tailored to children's developmental needs.
- Nurtured supportive connections with children, fostering their social skills and emotional growth.
- Coordinated with team members to customize lesson plans, addressing individual student needs.
- Ensured a safe, clean, and nurturing environment for all children by adhering to strict safety guidelines and procedures.
Therapeutic Mentor
Progressive Community Outreach Services
Petersburg, VA
2022
- Lifted, generated, and implemented support packages to help clients and their families cope in difficult times and overcome dependencies. Interviewed service users and assessed their current condition, needs, strengths and weaknesses. Addressed each case as a unit and setting.
- Serve as a positive role model and support partner
- Advocate for youth and their families.
- Demonstrated leadership during times of client crisis using crisis intervention training techniques.
- Maintained accurate records and report on clients’ status consistent with outlined program policies.
Counselor
Progressive Community Outreach Services
Petersburg, VA
2022
- Demonstrated commitment to supporting the social, emotional, and academic development of youth.
- Provided guidance and interacted with youth members, teaching sustainable habits and coping strategies.
- Improved information and counselling on the best course of action for sessions tailored to measurable goals.
- Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
- Assist in goal setting and setting objectives for goal attainment.
Customer Service Representative
Mastermind Toys
Unionville, ON
01.2019
- Oversaw incoming calls and customer service inquiries. Boosted sale leads that developed into new customers. Clarified and assessed customers’ needs to achieve satisfaction. Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Produced accurate, valid and complete information by using the right methods/tools.
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.
- Kept records of customer interactions, process customer accounts and file documents.
Front End Associate
The Children’s Place
Scarborough, ON
01.2018
- Assisted the store, staff, and management in coordinating retail operations. Ensured store schedules and objectives are met by employees.
- Facilitated cash, check and credit transactions on cash register with accuracy.
- Partnered with the Retail Store Manager in planning and implementing strategies to attract customer.
- Executed daily customer service operations (e.g. sales processes, orders, etc).
- Answered questions regarding store policies and concerns to support positive customer experience.
Child Care Provider
Child Care Provider
10.2014 - Current
- Supervised children between ages 1-8 years old. Utilized engaging and constructive activities to enhance cognition and motor skills.
- Routinely demonstrated ability to solve problems
- Provided efficient and friendly assistance
- Experience working in a very fast paced and demanding schedule
Education
High School Diploma -
Saint John Paul II
Toronto, ON01.2020
Skills
- Critical Thinking
- Client advocacy
- CPR/First Aid training
- Mental health support
- Motivational
- Multi-Tasking
- Problem-Solving
- Emotional regulation
- Community engagement
- Social media outreach
- Positive youth engagement
ADDITIONAL EXPERIENCE
- Child Care Provider OCT 2014 - PRESENT
- Coach St. Florence Catholic School | 2014
- Referee/Score Keeper Saint John Paul II C.S.S | 2015
Timeline
Early Childcare Assistant
The John Wanless Child Care Program
08.2023 - Current
Early Childhood Assistant
Support on the Way
04.2022 - 07.2023
Customer Service Representative
Mastermind Toys
01.2019
Front End Associate
The Children’s Place
01.2018
Child Care Provider
Child Care Provider
10.2014 - Current
Therapeutic Mentor
Progressive Community Outreach Services
2022
Counselor
Progressive Community Outreach Services
2022
High School Diploma -
Saint John Paul II