Kala Nanthakumar
MARKHAM,Canada
Summary
Experienced Retail professional with a proven track record in customer service and cash handling. Proficient in processing transactions, resolving customer inquiries, and maintaining a positive store environment. Strong emphasis on teamwork and adaptability to ensure smooth operations and high customer satisfaction. Recognised for dependability, efficiency, and a consistent approach to achieving goals.
Knowledgeable[Retail Associate]. Adept at engaging customers and maintaining well-organized displays, contributing to smooth store operations. Demonstrated ability in inventory management and effective communication with team members.
Professional with comprehensive experience in Early childhood development, prepared to contribute effectively in supportive environment. Skilled in creating engaging, educational activities and fostering positive, nurturing relationships with young children. Strong focus on collaboration and achieving tangible results, adapting seamlessly to changing needs. Known for reliability, patience, and effective communication skills.
Overview
21
21
years of professional experience
Work History
EARLY CHILDCARE ASSISTANT
NOAH'S ARK CHILDCARE AND NURSERY
02.2024 - 02.2025
- Assist in creating engaging educational activities for children
- Supported daily classroom operations and maintained a safe learning environment.
- Encouraged positive social interactions among children during playtime.
- Assisted in creating engaging educational activities for children.
- Collaborated with lead educators to implement lesson plans effectively.
- Monitored children's behavior and provided guidance as needed.
CASHIER/CUSTOMER SERVICE/FLOOR ASSISTANT
CANADIAN TIRE
06.2019 - 01.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Welcoming customers, assessing their product needs and directing them to the proper Aisles.
- Maintained cleanliness and organization of checkout area for optimal workflow.
- Operating the cash register, accurately processing purchases, recommending products, and completing tasks like stocking shelves, facing merchandise and ensuring inventory accuracy.
- Assisted in inventory management by restocking shelves and ensuring product availability.
- Provided accurate product information and assistance to enhance customer experience.
- Collaborated with team members to address customer inquiries promptly and effectively.
SALES ASSOCIATE/CASHIER
MARK’S WORK WEARHOUSE
11.2011 - 06.2018
- Delivered exceptional customer service by assisting customers with product selection and inquiries.
- Maintained in-depth knowledge of merchandise to provide accurate information and recommendations.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales reporting.
- Collaborated with team members to optimize store layout, enhancing product visibility and customer experience.
- Trained new associates on sales techniques and operational procedures to ensure compliance with company standards.
- Oversaw inventory management, conducting regular stock checks to minimize discrepancies and improve replenishment processes.
DATA ENTRY CLERK
DST OUTPUT INC.
09.2003 - 09.2004
- Entered and maintained data accuracy within company databases.
- Assisted in processing incoming documents to ensure timely data entry.
- Utilized proprietary software to manage and update client information efficiently.
- Collaborated with team members to streamline data entry workflows.
- Supported administrative tasks by organizing files and records systematically.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
Education
High School Diploma -
Central Technical School
Toronto, ON01-2001
Associate of Applied Science - Early Childhood Education
Evergreen College
Markham, ON08.2019
Computerized Accounting Diploma - undefined
Computek Institute of Technology
Toronto03.2005
Skills
- 15 Years of Customer Service and Cash experience in the Retail Field
- More than 6 years of Education and Care Professional experience in the community
- Strong interpersonal skills in communicating with staff and the public
- Able to prioritize, organize and multitask in a fast-paced team environment
- Committed to providing good service and meeting goals, takes initiative and can work with minimal supervision, quickly learn who is open to talking about new responsibilities
- Punctual, reliable, with a good attendance record
- Certified in First Aid and CPR Level C
- Problem-solving, Friendly, Cheerful and energetic,Hygiene practices,Active listener, Patience and empathy,
Languages
English
Full Professional
Tamil
Native or Bilingual
Timeline
EARLY CHILDCARE ASSISTANT
NOAH'S ARK CHILDCARE AND NURSERY
02.2024 - 02.2025
CASHIER/CUSTOMER SERVICE/FLOOR ASSISTANT
CANADIAN TIRE
06.2019 - 01.2024
SALES ASSOCIATE/CASHIER
MARK’S WORK WEARHOUSE
11.2011 - 06.2018
DATA ENTRY CLERK
DST OUTPUT INC.
09.2003 - 09.2004
Computerized Accounting Diploma - undefined
Computek Institute of Technology
High School Diploma -
Central Technical School
Associate of Applied Science - Early Childhood Education
Evergreen College