Monica Gholson
Lancaster
Summary
Dynamic professional with extensive experience in scheduling and travel coordination. Expert in appointment scheduling and calendar management, enhancing operational efficiency. Proven track record in customer service and engagement, fostering strong client relationships. Adept at problem-solving and multitasking, ensuring seamless administrative support and exceptional attention to detail.
Overview
20
20
years of professional experience
Work History
Scheduling Coordinator
Omni Wound Physicians
Valencia
07.2025 - 04.2026
- Coordinated patient appointments and managed provider schedules to optimize efficiency.
Maintained accurate updates to scheduling systems, ensuring precise patient bookings.
Verified availability of patients and providers prior to confirmations.
Confirmed appointments, obtaining necessary consents from patients.
Distributed reminders for upcoming appointments to enhance attendance.
Rescheduled canceled appointments promptly to minimize disruptions.
Addressed scheduling inquiries via email and phone, maintaining clear communication.
Assisted office staff with troubleshooting issues across digital platforms. - Managed appointment reminders, contributing to reduced no-show rates and improved patient flow.
- Communicated with medical staff to ensure accurate appointment scheduling and optimal resource allocation.
- Coordinated patient appointments and managed provider schedules to optimize efficiency.Maintained accurate updates to scheduling systems, ensuring precise patient bookings.Verified availability of patients and providers prior to confirmations.Confirmed appointments, obtaining necessary consents from patients.Distributed reminders for upcoming appointments to enhance attendance.Rescheduled canceled appointments promptly to minimize disruptions.Addressed scheduling inquiries via email and phone, maintaining clear communication.Assisted office staff with troubleshooting issues across digital platforms.
Receptionist
Grace Lutheran Christian Academy
Lancaster
06.2025 - 07.2025
- Greeted and welcomed visitors, ensuring professional and friendly interactions.
Answered and directed phone calls and emails to appropriate personnel.
Prioritized workloads while providing administrative support, including correspondence and document management.
Maintained school and student records with accuracy and confidentiality.
Managed billing processes, receiving, and tracking family accounts effectively.
Administered first aid while dispensing and documenting prescribed medications.
Ensured cleanliness and organization of reception area for optimal appearance. - Welcomed students and visitors at front desk, providing information and assistance.
- Answered and managed phone calls, directing inquiries to the right staff members.
- Coordinated and scheduled appointments for parents and faculty meetings, enhancing communication and engagement.
Administrative Assistant
Enspira Inc.
Lancaster
06.2021 - 07.2022
- Experience supporting multiple executives up to the CEO/Founder level, including 5 VPs simultaneously in a start-up environment.
- Coordinated executive meetings, retreats, travel, and daily calendars for five vice presidents, streamlining scheduling processes and optimizing time management.
- Proficient in Microsoft Office, Google Suite, Sabre, Matrix, Trams, Concur Expense, Concur Travel, ZOOM, SLACK and other business software applications.
- Executed company-wide projects and collaborated with Business Operations team to design and procure promotional products, enhancing brand visibility.
- Served as primary customer contact for all telephone and email inquiries, ensuring timely and effective communication.
Travel Consultant
BCD Travel
Burbank
10.2019 - 03.2020
- Designed customized travel itineraries for corporate clients and individual travelers.
- Managed client relationships and provided dedicated support throughout travel experiences.
- Researched and recommended travel options based on client preferences and budgets.
- Managed $2M monthly travel spend for Nike, arranging domestic and international air, hotel, car, and rail transportation.
Travel Consultant
Senator Travel
Burbank
02.2015 - 10.2019
- Managed production account of over 200 individuals, arranging domestic and international air, hotel, car, and rail transportation for C-Suite and executives.
- Coordinated travel arrangements including flights, accommodations, and transportation.
- Managed client itineraries using advanced booking systems and tools.
- Provided expert travel advice to clients based on individual preferences.
Travel Consultant Account Manager
Altour International
Burbank
05.2013 - 02.2015
- Managed high-end V.I.P. business and leisure travel arrangements for CEOs and executives, coordinating air, hotel, car, rail, and tours for over 200 individual travelers.
- Trained executive administrators on processes, procedures, and systems to enhance operational efficiency.
- Supported office operations to maintain seamless workflow.
Clerical Assistant Receptionist
Sullivan Curtis Monroe
Los Angeles
12.2011 - 05.2013
- Coordinated planning and execution of firm's office transition from Pasadena to Los Angeles, ensuring a smooth relocation process.
- Planned and hosted company events and meetings, enhancing team collaboration and engagement.
- Monitored company policy adherence, gathered Motor Vehicle Reports for clients, and tracked personnel certificates to maintain compliance.
Personal Assistant
Worldview Travel
Beverly Hills
08.2009 - 10.2010
- Coordinated day-to-day schedule and logistics for executive, optimizing calendar for efficiency and prioritization.
- Coordinated schedules for executives, ensuring efficient use of time and resources.
- Managed travel itineraries for clients using booking systems and travel software.
- Assisted in planning corporate events, including venue selection and logistics management.
- Tracked commissions and followed up on invoices, ensuring timely payments and smooth office operations.
Receptionist
Protravel International Inc.
Brentwood
06.2006 - 08.2009
- Coordinated hotel, car, and tour bookings, ensuring seamless travel arrangements for clients.
- Managed communications with customers and vendors regarding accounts payable and invoices, serving as primary point of contact for inquiries.
- Planned and executed property site inspections and company events, enhancing client engagement and satisfaction.
- Successfully partnered with one of the firm's Vice Presidents to manage their day-to-day activities and calendar.
Education
General Studies -
El Camino College
Lancaster, CA01-2004
Skills
- Appointment scheduling and calendar coordination
- Scheduling software proficiency
- Patient management and office administration
- Data entry and documentation reporting
- Telephone etiquette and phone inquiries
- Attention to detail and time management
- Effective multitasking and deadline orientation
- Problem solving and critical thinking
- Customer service and engagement
- Communication skills and interpersonal relations
- Confidentiality compliance
- Teamwork and collaboration in administrative support
- Travel arrangements and coordination
References
- Brian Hartman, (813) 813-6860
- Mickey Weill, (310) 279-8580
- Lyndsey Green, (310) 849-2498
- Dinna Burkhour, (818) 517-0404
- Perla Georgino, (213) 248-3444
Timeline
Scheduling Coordinator
Omni Wound Physicians
07.2025 - 04.2026
Receptionist
Grace Lutheran Christian Academy
06.2025 - 07.2025
Administrative Assistant
Enspira Inc.
06.2021 - 07.2022
Travel Consultant
BCD Travel
10.2019 - 03.2020
Travel Consultant
Senator Travel
02.2015 - 10.2019
Travel Consultant Account Manager
Altour International
05.2013 - 02.2015
Clerical Assistant Receptionist
Sullivan Curtis Monroe
12.2011 - 05.2013
Personal Assistant
Worldview Travel
08.2009 - 10.2010
Receptionist
Protravel International Inc.
06.2006 - 08.2009
General Studies -
El Camino College