Monica Berlin
Half Moon Bay
Summary
Customer service professional eager to deliver warmth, enthusiasm, and proactive service to a front desk role. Skilled in conflict resolution, creating positive first impressions, and going the extra mile to exceed expectations.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
13
13
years of professional experience
Work History
FRONT DESK RECEPTIONIST
Carlmont Gardens Skilled Nursing Facility
Belmont
11.2023 - 11.2025
LEAD CUSTOMER SERVICE REPRESENTATIVE
Allstate Insurance
San Francisco
09.2020 - 05.2023
- Answered phones, provided customer support, updated policy information, processed payments, tracked claims to enhance customer satisfaction
- Utilized communication and problem-solving skills to resolve customer inquiries, improving response times and customer trust
- Delivered exemplary customer service, contributing to a sustained 5-star review agency rating
ADMINISTRATIVE ASSISTANT
Genentech
South San Francisco
03.2013 - 09.2016
- Supported 32 legal contract managers in Managed Care contracts department
- Maintained files and filing, keeping sensitive information confidential
- Provided administrative support to management staff, preparation of meetings, including preparing agendas, taking minutes, and maintaining records
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Assisted with completion of forms or sign-in procedures
Education
Skills
- Excellent written and verbal communication skills
- Outstanding customer service
- Superior attention to detail
- Superb problem-solving skills
- Appointment scheduling
- Administrative support
- Problem solving
Timeline
FRONT DESK RECEPTIONIST
Carlmont Gardens Skilled Nursing Facility
11.2023 - 11.2025
LEAD CUSTOMER SERVICE REPRESENTATIVE
Allstate Insurance
09.2020 - 05.2023
ADMINISTRATIVE ASSISTANT
Genentech
03.2013 - 09.2016