Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tania Massoomzadeh

Newmarket,Ontario

Summary

A meticulous and client-focused professional with over three years of experience in the healthcare sector, possessing advanced skills in customer service, data management, and regulatory compliance. Expertise gained as a Dental Assistant/Receptionist includes handling sensitive information, managing financial transactions, and delivering exceptional service in high-pressure environments. Demonstrated ability to build robust client relationships, resolve issues efficiently, and maintain precise records—essential attributes for success in banking. Fluent in English and Farsi, with conversational proficiency in French, eager to leverage multilingual skills to contribute effectively to a dynamic banking team and advance a career in financial services.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Sunlake Dental Care
01.2024 - 03.2024
  • Customer Service & Communication: Administered patient interactions with efficiency and professionalism, including handling inquiries, scheduling appointments, and overseeing front desk operations. Delivered exceptional service and resolved issues promptly, contributing to high client satisfaction.
  • Administrative & Organizational Skills: Handled scheduling, patient records, billing, and insurance processing with accuracy. Demonstrated strong organizational skills and attention to detail, supporting smooth clinic operations.
  • Multitasking & Time Management: Balanced multiple tasks in a fast-paced environment, coordinating patient care and administrative functions with precision. Ensured timely and efficient service delivery.
  • Problem-Solving & Conflict Resolution: Addressed and resolved patient concerns and conflicts effectively, maintaining a positive experience and achieving high satisfaction levels. Implemented solutions that improved service quality.
  • Technical Proficiency: Proficient in management software for scheduling and record-keeping. Adapted quickly to new systems and technologies, optimizing workflow and data management.
  • Multilingual Abilities: Fluent in English and Farsi, with conversational proficiency in French. Utilized multilingual skills to engage with and serve a diverse clientele, enhancing communication and service effectiveness.

Ielts Test Center

Canada College
12.2020 - 09.2023
  • Orchestrated smooth operational processes and communicated critical information, reflecting strong organizational skills and client-focused service.
  • Ensured precise management of sensitive data and maintained accurate records, showcasing reliability and meticulous attention to detail.
  • Effectively addressed and resolved candidate concerns, demonstrating adept problem-solving and effective communication under pressure.

Dental Assistant

Arya Dental Clinic
01.2020 - 09.2023
  • Delivered outstanding client service, ensuring a positive experience and addressing needs with care and professionalism.
  • Managed sensitive information with strict adherence to confidentiality and regulatory standards, demonstrating integrity and trustworthiness.
  • Optimized office operations through effective coordination of resources and communication, highlighting strong organizational and multitasking abilities.

Education

Bachelor of Science - Biology

Concordia University
Montreal, QC
05.2023

Skills

Customer Service:

  • Excellent Communication
  • Problem Resolution
  • Friendly, Positive Attitude
  • Active Listening
  • Time Management

Excellent Time Management Skills:

  • Multitasking
  • Reliable and Punctual
  • Teamwork and Collaboration

Team Collaboration:

  • Team Leadership
  • Problem-Solving
  • Critical Thinking
  • Integrity and Professionalism

Integrity and Honesty:

  • Strong Communication Skills
  • Computer Skills
  • Verbal and Written Communication

Languages

English
Native or Bilingual
Persian
Native or Bilingual
French
Limited Working

Timeline

Front Desk Receptionist

Sunlake Dental Care
01.2024 - 03.2024

Ielts Test Center

Canada College
12.2020 - 09.2023

Dental Assistant

Arya Dental Clinic
01.2020 - 09.2023

Bachelor of Science - Biology

Concordia University

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Tania Massoomzadeh