Monette Zamora Tabilas
Summary
Dedicated and detail-oriented Medical Office Administrator, proficient in managing administrative tasks, scheduling appointments, and providing excellent customer service. Seeking to leverage my skills to contribute effectively to a reputable medical facility.
Overview
9
9
years of professional experience
Work History
Intern - Medical Office Administrator
Trusted Medical Clinic
06.2024 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used OSCAR to schedule appointments for doctor visits and procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls and text messages.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Restocked each medical room with adequate supply in preparation for patients.
Caregiver
Private Family
08.2017 - 12.2023
- Ensured a high standard of client care
- Maintained cleanliness and organization of client's house to ensure safe environment
- Detail-oriented with a focus on meeting client's needs
Caregiver (Child with Disability)
Private Family
02.2015 - 02.2016
- Brought client to rehabilitation center and routine check-ups
- Performed in-home physical rehabilitation exercises
- Provided child-care while monitoring child's behavior and activities
- Reported unexpected changes of the client's physical, mental or emotional health to the family
Education
Medical Office Administrator Diploma Program
08.2024
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Blended Standard First Aid and CPR/AED Level C
06.2024
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Bachelor of Science in Nursing
03.2009
Skills
Strong software skills, including Microsoft Word, Excel, PowerPoint, AbelMed and Oscar
Working knowledge of medical terminology with ability to perform medical transcription
Understanding of OHIP billing, both manual and computerized
Training in administration and health records management, including bookkeeping (petty cash, banking procedures, accounts payable and payroll), filing systems, setting up patient charts, office supplies management, patient confidentiality and privacy, and setting up and maintaining examination rooms
Effective written and spoken communication skills
Ability to use critical thinking and problem solving and prioritizing skills in challenging situations
Excellent interpersonal and organizational skills
Proven ability to work independently or as part of a team
References
Available Upon Request
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Intern - Medical Office Administrator
Trusted Medical Clinic
06.2024 - Current
Caregiver
Private Family
08.2017 - 12.2023
Caregiver (Child with Disability)
Private Family
02.2015 - 02.2016
Medical Office Administrator Diploma Program
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Blended Standard First Aid and CPR/AED Level C
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Bachelor of Science in Nursing
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