Archana Ramanathan
Kitchener,ON
Summary
Accomplished Medical Office Assistant with 11-year track record of immaculate bookkeeping and personable patient interaction. Skilled in both patient care and clerical responsibilities. Exceptionally motivated and eager to support seamless medical office operations.
Focused on improving policies and procedures, increasing patient satisfaction and optimizing workflow in busy medical practices. Excellent administrator with top-notch communication, planning and team leadership skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Office Administrator/Assistant-INTERN
Dr. Azza Hamed MD, M.Sc, FRCP (C)Allergist Clinic
08.2022 - 09.2022
- Assisted with patient check-in, registration and Insurance verification at front desk
- Monitored appointment calendars for physicians in order to schedule patient visits efficiently
- Scheduled appointments over phone or in person based on patients' needs and schedules
- Maintained current knowledge of HIPAA compliance regulations to ensure the protection of sensitive data
- Provided exceptional customer service by responding promptly to patient inquiries and resolving complaints in a timely manner
- Successfully managed patient scheduling, billing, and insurance verification processes in a busy medical office setting
- Performed Allergy skin test and assisted with all other lab procedures.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Used Telus health EMR software to optimize workflows, keep track of patients and manage patients who visit the medical facilities to schedule patient appointments for doctor visits and procedures.
ADMINISTRATIVE MANAGER
Global natural food
08.2021 - 02.2022
- Managed day-to-day operations of a busy office environment, including scheduling appointments and ordering supplies
- Proficiently handled confidential information in accordance with company policies and procedures
- Trained new personnel on office policies and procedures as well as general administrative duties
- Managed office operations to drive front desk, mail distribution, and security processes and procedures
- Managed paper and electronic filing systems by recording information, updating paperwork and maintaining documents, such as attendance records and correspondence.
REGIONAL NURSING SUPERVISOR
CIPACA
01.2020 - 02.2021
- Managed day-to-day workflow within the department, delegating tasks appropriately when necessary
- Assisted with recruitment efforts by interviewing potential candidates for open positions in the Nursing Department
- Developed and implemented policies and procedures for the Nursing Department based on established standards of practice
- Supervised daily operations of the Nursing Department, including staffing assignments and scheduling shifts
- Maintained up-to-date knowledge of current trends in healthcare delivery systems, including regulations and accreditation standards
- Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations.
OCCUPATIONAL HEALTH NURSE(SENIOR EXECUTIVE)
Flextronics
07.2015 - 07.2019
- Provided patient education on health and safety topics, including ergonomics, hazardous materials, and infectious diseases
- Coordinated with employers regarding return-to-work plans, Insurance claim process for employees with restrictions due to illness or injury
- Assessed workplace environment to identify potential hazards and recommend solutions to reduce or eliminate risks
- Evaluated job tasks to determine if they posed a risk of injury or illness based on OSHA standards
- Implemented employee wellness initiatives such as smoking cessation programs, stress management courses, nutrition counseling sessions.
REGISTERED NURSE
Apollo Hospitals
10.2010 - 06.2014
- Utilized critical thinking skills to assess changes in patient conditions, recognize complications and intervene appropriately
- Administered medications and treatments in accordance with physician orders and hospital policies
- Provided direct patient care, including assessment and evaluation of health status, development of individualized plans of care and implementation of nursing interventions
- Responded to life-saving situations based upon nursing standards and protocols
- Educated patients about their diagnosis, medications, nutrition requirements, pain management strategies
- Kept accurate records and charts related to medications and treatments according to policies, procedures, and physician orders.
Education
Associate of Science - Diploma In Medical Office Administration
CDI College
Mississauga, ON09.2022
Bachelor of Science - Nursing
M.A Chidambaram College of Nursing
Tamilnadu-India01.2011
Skills
- Appointment Setting
- Multitasking Prowess
- Attention to Detail
- Organizational Aptitude
- Customer Service Excellence
- Software Proficiency
- Electronic Health Records Familiarity
- Medical Terminology Expertise
- Healthcare Billing Knowledge
- Strong Communication Skills
- Managing patient records
Certification
BLS-CPR trained
Additional Information
The process of RN licensing is currently underway.
Highesteducation
Bachelor's Degree
Languages
English
Professional Working
Additional Information
My RN licensing in canada is underway
My Career break is due to full-time parenting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Telus EMR Software
Microsoft office-Word,Powerpoint,Excel
Accomplishments
- Collaborated with team of 300 nurses in the development of Healthcare settings in rural areas.
- Achieved good reputation by completing the nurses provision with accuracy and efficiency.
- Supervised and trained team of 300 staff nurses for COVID ICU.
- Resolved Conflict issues between the client and coworker.
Timeline
Medical Office Administrator/Assistant-INTERN
Dr. Azza Hamed MD, M.Sc, FRCP (C)Allergist Clinic
08.2022 - 09.2022
ADMINISTRATIVE MANAGER
Global natural food
08.2021 - 02.2022
REGIONAL NURSING SUPERVISOR
CIPACA
01.2020 - 02.2021
OCCUPATIONAL HEALTH NURSE(SENIOR EXECUTIVE)
Flextronics
07.2015 - 07.2019
REGISTERED NURSE
Apollo Hospitals
10.2010 - 06.2014
Associate of Science - Diploma In Medical Office Administration
CDI College
Bachelor of Science - Nursing
M.A Chidambaram College of Nursing
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