Monajat Uddin Monju
Vancouver,Canada
Summary
Dynamic leader with a proven track record at ABCoast Aviation Services, excelling in management and customer service. Expert in training teams and enhancing operational efficiency. Demonstrated ability to solve complex problems and improve customer satisfaction. Skilled in communication, adept at task management, and committed to achieving excellence.
Overview
5
5
years of professional experience
Work History
FOH SUPERVISOR
ABCoast Aviation Services
07.2023 - Current
- Company Overview: Vancouver International Airport, Vancouver, BC
- Supervising a wide variety of team members daily.
- Organizing breaks and schedules, prioritizing areas of operational needs and high demand.
- On-site training, shadowing and performance reviews.
- Monthly team meetings, shift/ employee adjustments, floor movement, daily reports, emails and weekly management leadership meetings.
- Vancouver International Airport, Vancouver, BC
SERVER ASSISTANT
Estiatorio Milos Toronto
10.2024 - 01.2025
- Setting and resetting tables,clearning plates and tableware between courses and after guest have finished dining.
- Assisting with delivering food to guests and ensuring proper presentation.
- Greetings guests, taking orders,and providing general support to servers.
- Working efficiently and proactively to anticipate guests needs and support the servers.
- Assisting with opening and closing duties, stocking supplies, and other tasks as needed.
FOH TEAM LEAD
ABCoast Aviation Services
01.2022 - 07.2023
- Company Overview: Vancouver International Airport, Vancouver, BC
- Organizing breaks and job positions, distributing equipment and personal protective equipment.
- Spot checks and health and safety enforcement , encouraging team members and lending assistance.
- Support and area knowledge to employees and Passengers daily.
- Vancouver International Airport, Vancouver, BC
SERVER
Cafe Diplomatico and Pizzaria
07.2020 - 01.2022
- Company Overview: Toronto, ON
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Toronto, ON
Education
Associate of Arts - Hospitality Management
Seneca College of Applied Arts And Technology
North York, Ontario12-2021
Skills
- Food safety compliance
- Complaint handling
- Staff motivation
- Guest relations
Languages
English
Full Professional
Timeline
SERVER ASSISTANT
Estiatorio Milos Toronto
10.2024 - 01.2025
FOH SUPERVISOR
ABCoast Aviation Services
07.2023 - Current
FOH TEAM LEAD
ABCoast Aviation Services
01.2022 - 07.2023
SERVER
Cafe Diplomatico and Pizzaria
07.2020 - 01.2022
Associate of Arts - Hospitality Management
Seneca College of Applied Arts And Technology
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