Kayla Gonzalez
Pacoima,CA
Summary
Am able to work in a fast paced environment, as well as have good communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests.
Have good patience to make sure no matter how busy or high volume the store gets the busser team and I always stay organized and in control of all the situations that happen or can happen during the shift.
Overview
4
4
years of professional experience
Work History
FOH Supervisor
Portos Bakery And Cafe
2021.12 - Current
- Am in charge of making schedules for the FOH busser team.
- Communicates well with BOH supervisors and managers to make sure the restaurant runs smooth during the shift.
- Am in charge of keeping all of our supplies counted for and ordered.
- Work with any guests who are having a bad experience in the store leave happy by helping them in any way I can.
- Set up a monthly facility walk system which involves making sure the restaurant maintains in good condition by contacting outside companies to come in and do work on anything that needs maintenance.
Team Trainer
Chick-fil-A
2020.12 - 2022.02
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained in BOH and FOH while was employed to make sure I was able to help out wherever needed.
Overnight Stocker
Ross Dress For Less
2020.09 - 2021.01
- Was in charge of unpacking all boxes that came from the shipping truck and arranging everything on to the sales floor.
- Was a seasonal employee so worked during holiday season where we were most busy.
- Able to unpack all products in a timely manner to unload and move everything on to the floor before the store opened to customers.
Education
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA06.2020
Skills
- Food Safety Compliance
- Guest Relations
- Upselling strategies
- Training and mentoring
- Promotions coordination
- Health and Safety Regulations
- Pre-shift walk-through
- Policy Enforcement
- Employee Scheduling
- Complaint Handling
- Staff Motivation
Languages
Spanish
Native or Bilingual
Timeline
FOH Supervisor
Portos Bakery And Cafe
2021.12 - Current
Team Trainer
Chick-fil-A
2020.12 - 2022.02
Overnight Stocker
Ross Dress For Less
2020.09 - 2021.01
High School Diploma -
Granada Hills Charter High School
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