MONAISA ABAAS
Niagara Falls,ON
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
21
21
years of professional experience
Work History
Sales Associate
SM Mall
General Trias, Philippines
02.2020 - 03.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
Sales Supervisor
Al WIHDA MALL
Abu Dhabi, United Arab Emirates
01.2016 - 02.2020
- Developed and implemented sales strategies to increase customer base.
- Planned and coordinated staff training sessions for new and existing employees.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Created monthly reports on regional sales performance and presented to upper management.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Maintained relationships with customers through regular follow-up calls and emails.
Sales Associate
SAMAYA PHARMACY AND COSMOTICS
Abu Dhabi, United Arab Emirates
06.2007 - 12.2015
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
Sales Associate
Carrefour
Abu Dhabi, United Arab Emirates
04.2003 - 05.2007
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
Education
Bachelor of Science - Computer Science
SMC Southren Mindanao College
Philippines01-1998
Skills
- Client Account Management
- Promotional support
- Customer Needs Assessment
- Retail loss prevention
Languages
English
Professional
Tagalog
Professional
Arabic
Limited
Timeline
Sales Associate
SM Mall
02.2020 - 03.2024
Sales Supervisor
Al WIHDA MALL
01.2016 - 02.2020
Sales Associate
SAMAYA PHARMACY AND COSMOTICS
06.2007 - 12.2015
Sales Associate
Carrefour
04.2003 - 05.2007
Bachelor of Science - Computer Science
SMC Southren Mindanao College
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