Dustin Brooks

Highly experienced individual with exceptional team-building and project oversight skills, backed by extensive customer service and sales experience. Adept at working with diverse personalities, with a proven track record of developing strong collaborative relationships and consistently delivering impressive results. Outgoing sales professional who has successfully driven increased revenue, enhanced the buying experience, and elevated company profile within targeted markets. Sales performance and commitment to outstanding customer service have earned consistent recognition. Background as a driven banking professional equipped with expertise to build relationships and retain small business customers. Excels in analyzing accounts and current packages to propose updates and resolve issues, while also demonstrating strong communication, multitasking, and planning abilities.

· Provided best-in-class client service by promptly greeting clients, responding to their questions and concerns effectively and courteously, assisting with their needs, informing them of special promotions, recommending additional items as appropriate, applying all selling behaviors during every transaction, and thanking each client. Prioritized clients over tasks and demonstrated this commitment by circulating throughout the store.

· Supported the shopping environment by managing visual and operational elements, implementing current sales initiatives, and fostering client relationships that led to sales and repeat business.

· Processed client purchase transactions promptly and accurately using the Point-of-Sale (POS) system, handled cash, bagged merchandise, provided receipts, and ensured top-notch client service.

· Responded to client comments and questions in person and on the phone, handled calls courteously and professionally, and escalated issues to supervisors when necessary.

· Ensured all areas of the store, including restrooms, were clean, organized, and merchandised per company guidelines.

· Protected company assets through effective inventory control, loss prevention practices, and safety best practices.

· Promoted company client benefits, such as new product reservations, trade-in programs, and customer loyalty programs.

· Assisted in stocking and restocking merchandise, moved product from the stock room to the sales floor, and ensured products were organized and alphabetized.

· Assisted the store team in meeting and exceeding sales, profit, and shrink goals.

· Checked in shipments for discrepancies and shortages.

· Consistently adhered to company policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct.

· Built and maintained a client base by growing relationships, offering guidance, and providing solutions to meet their needs.

· Gained expertise through additional coursework and development training beyond initial training.

· Guided clients in making informed decisions and achieving their goals using the latest tools and techniques.

· Took ownership of career development, mastered relevant skills, and excelled in sales and service, including leading teams and managing client assets.

· Drove sales of new and used vehicles in a commission-based environment, emphasizing self-motivation and initiative.

· Conducted follow-up calls and emails to convert leads into appointments and sales, and created new leads through personal connections and social media.

· Delivered exceptional client service and maintained high levels of client satisfaction while engaging in continuous learning and professional development.

· Managed store operations, including opening and closing, cash handling, inventory management, and maintaining sales goals.

· Achieved significant turnaround by elevating the store from the worst in the district to the top 100 nationwide within two months.

· Thrived in a sales-oriented environment by setting and achieving goals, developing team capabilities, and overseeing team performance.

· Led team development through training and growth initiatives to ensure effective store operations.

· Ensured vehicle cleanliness and presentation met client approval standards, managed maintenance bay closing procedures, and executed marketing and sales plans to enhance vehicle presentation.

· Operated store functions including cooking and client service, handled cashier duties, managed money and register operations, and maintained a clean and organized store environment to meet health and safety standards.

• Life & Health Insurance License
• Annuities License