Mona Tonoian
Burbank
Summary
Detail-oriented Dental Front Office Receptionist with expertise in patient scheduling, insurance verification, and billing management. Demonstrates strong communication skills and a thorough understanding of dental office operations. Enhances office efficiency and improves patient experience through effective appointment management and compliance with HIPAA regulations.
Overview
5
5
years of professional experience
Work History
Dental Front Office Receptionist
Saryan Dental
12.2022 - 07.2023
- Collected patient information and verified insurance details accurately.
- Managed patient appointments using scheduling software efficiently.
- Processed payments and managed billing inquiries effectively each day.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Greeted patients warmly and ensured a welcoming office atmosphere.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Interviewed patients to complete case histories and intake forms.
Dental Front Office Receptionist
Alpha One Dental
Burbank
07.2018 - 11.2022
- Managed patient appointments using scheduling software efficiently.
- Coordinated with dental staff to streamline patient flow during visits.
- Maintained organized patient records in compliance with privacy regulations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Trained new staff on office procedures and patient interaction protocols.
- Processed payments and managed billing inquiries effectively each day.
- Verified patient information to ensure accuracy of records.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Education
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA05-2018
Skills
- Patient scheduling
- Insurance verification
- Billing management
- HIPAA compliance
- Customer service
- Records management
- Appointment coordination
- Office administration
- Document preparation
- Fluency in English, Armenian, Russian
Languages
English
Full Professional
Armenian
Full Professional
Russian
Full Professional
Timeline
Dental Front Office Receptionist
Saryan Dental
12.2022 - 07.2023
Dental Front Office Receptionist
Alpha One Dental
07.2018 - 11.2022
High School Diploma -
Granada Hills Charter High School