Kristine Panoringan
Toronto,ON
Summary
Dynamic Dental Front Office Receptionist with proven expertise at St. George Dental Care, enhancing patient satisfaction through effective communication and meticulous appointment scheduling. Skilled in insurance billing and office organization, I consistently minimized missed appointments and fostered a welcoming environment, ensuring seamless patient experiences and operational efficiency.
Overview
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Work History
Dental Front Office Receptionist
St. George Dental Care
03.2018 - 2026
- Greeted patients and managed front desk operations to enhance patient experience.
- Scheduled appointments and coordinated patient flow effectively throughout the day.
- Verified insurance information and facilitated billing processes accurately.
- Maintained electronic health records and ensured compliance with healthcare regulations.
- Developed patient communication strategies to improve engagement and satisfaction levels.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
- Managed patient billing processes for timely, accurate payments.
- Provided excellent customer service to create positive experiences and build patient trust.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office bookkeeping with insurance billing and patient payments.
Education
Dental Office Administration Program
George Brown College
Toronto04-2017
Skills
Dental terminology
Patient scheduling
Office organization
Filing systems
Insurance authorizations
Office administration
Detail-oriented
Organization and time management
Effective communication
Multitasking Abilities
Time management
Customer service
Teamwork
Insurance billing
Patient services
Appointment scheduling
Payment processing
Billing procedures
Languages
English
Professional Working
Timeline
Dental Front Office Receptionist
St. George Dental Care
03.2018 - 2026
Dental Office Administration Program
George Brown College