Mona Simms
St. John's,NL
Summary
Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
33
33
years of professional experience
Work History
Administrative Assistant
Ches Penney Centre of Hope, The Salvation Army
St. John's, Newfoundland and Labrador
02.2018 - Current
- Maintain confidential client records and updated case notes accurately.
- Handle confidential information with discretion and integrity.
- Organized and maintained filing systems for documents and records to enhance accessibility and retrieval.
- Enter data into databases accurately and efficiently.
- Answer incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Support shelter residents with daily intake, referrals, and service coordination.
- Maintain a positive working relationship with fellow staff and management.
- Coordinated scheduling of meeting rooms to optimize space utilization for staff.
Medical receptionist
North Plaza Medical Clinic
Goulds, Newfoundland and Labrador
10.2018 - 10.2025
- Managed patient check-in at North Plaza Medical Clinic front desk.
- Scheduled appointments using clinic phone and calendar systems.
- Answered patient calls and routed messages to staff.
- Maintained confidential medical records and update charts.
- Prepared visit forms and referral paperwork for providers.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Routed laboratory or diagnostic results to appropriate staff.
Cashier Supervisor
Walmart
St. John's, Newfoundland and Labrador
05.1994 - 10.1997
- Trained cashiers on register procedures and customer service standards.
- Balanced cash drawers and verified daily cash handling records.
- Resolved checkout issues and supported customers with returns and payments.
- Reviewed cashier performance and provided coaching on store policies.
- Coordinated break coverage and shift schedules for front-end associates.
- Enforced Walmart safety, accuracy, and compliance standards at registers.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Maintained an organized work environment by stocking shelves and cleaning up after each shift.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
- Built and maintained working relationships with peers and upper management.
Skills
- Electronic health records
- Appointment scheduling
- Patient intake
- Database entry
- Front desk operations
- Customer service
References
References available upon request.
Timeline
Medical receptionist
North Plaza Medical Clinic
10.2018 - 10.2025
Administrative Assistant
Ches Penney Centre of Hope, The Salvation Army
02.2018 - Current
Cashier Supervisor
Walmart
05.1994 - 10.1997