Marsha Mitchell
Chestermere,AB
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 13 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Alberta Health Services
Calgary, AB
08.2012 - Current
- Ensured compliance with regulations by closely following HIPAA guidelines and protecting patient confidentiality.
- Participated in cross-functional committees or workgroups focused on improving overall quality and efficiency within the healthcare organization related to health information management processes.
- Streamlined processes for efficient record retrieval, reducing wait times for healthcare providers.
- Contributed to the development of policies and procedures for health information management department operations, ensuring regulatory compliance and best practices were adhered to consistently.
- Improved efficiency in handling release of information requests by developing an organized tracking system for prompt processing and response times.
- Reduced errors in medical records by implementing a thorough review process and providing staff training on documentation practices.
- Maintained an organized filing system for easy retrieval of medical records, adhering to strict retention policies as outlined by regulatory guidelines.
- Provided exceptional customer service by responding promptly to inquiries from patients, insurance companies, and other stakeholders regarding medical records issues.
- Actively participated in ongoing professional development opportunities to stay current with industry trends and advancements in technology related to health information management practices.
- Enhanced patient care by accurately recording and maintaining health information data.
- Upheld HIPAA regulations and standards for protecting patient information.
- Secured confidential patient information from unauthorized access.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Health Information Management Specialist
Alberta Health Services
Calgary, AB
08.2012 - Current
- Spearheaded initiatives aimed at maximizing storage space for physical records while maintaining ease-of-access for authorized personnel.
- Provided exceptional customer service when addressing patient inquiries about their medical records or insurance coverage concerns.
- Assisted in the development of policies and procedures to maintain HIPAA compliance within the organization.
- Supported medical staff by providing timely access to accurate patient information, enabling informed decision-making in treatment planning.
- Played an instrumental role in achieving accreditation status from relevant regulatory bodies through diligent adherence to required documentation standards.
- Conducted thorough assessments of potential risks related to privacy breaches, implementing preventive measures accordingly.
- Facilitated the seamless flow of information between departments by serving as a liaison for data exchange and communication.
- Contributed to organizational readiness during audits by maintaining accurate, up-to-date documentation of all health information management practices.
- Optimized data integrity by implementing strict quality control protocols for Health Information Management processes.
- Coordinated cross-department communication regarding updates or changes to health information systems, ensuring smooth transitions during software upgrades or migrations.
- Enhanced departmental efficiency through the implementation of an electronic health record system, streamlining data entry and retrieval processes.
- Developed a robust filing system for physical records, increasing accessibility and reducing misplaced documents.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Upheld HIPAA regulations and standards for protecting patient information.
- Secured confidential patient information from unauthorized access.
- Performed regular quality and validation assessments on patient data to verify accuracy.
Education
Health Information Management - Health Information Management
Health Care Canada
Ottawa, ON06.2022
Medical Office Assistant - Medical Office Assistant
Bow Valley College
Calgary, AB06.2012
Skills
- Healthcare data analytics
- Interpersonal and written communication
- Facility workflow
- Teamwork
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Adaptability and flexibility
- Electronic health records
- Medical terminology
- Analytical thinking
- Professionalism
- Reliability
- Medical office administration
- Medical terminology proficiency
- Electronic health records management
- Patient privacy protection
- Healthcare data archiving
- HIPAA regulations
Languages
English
Full Professional
Certification
- Licensed Health Information Management Professional
- Medical Office Assistant
Timeline
Administrative Assistant
Alberta Health Services
08.2012 - Current
Health Information Management Specialist
Alberta Health Services
08.2012 - Current
Health Information Management - Health Information Management
Health Care Canada
Medical Office Assistant - Medical Office Assistant
Bow Valley College