Momoh-Tahiru Momodu
Brandon,Canada
Summary
Results-driven Customer Service Representative and Relationship Management professional with a proven track record in enhancing customer satisfaction. skilled in customer service, project planning, and process improvement with a robust knowledge in the services industry. Known for adaptability and a collaborative approach to achieving business goals.
Overview
23
23
years of professional experience
Work History
Customer Service/Technical Sales Specialist
NTT DATA
12.2024 - Current
- Team member Rogers Ambassadors’ win-back campaign
- Conduct outbound calls to re-engage and retain customers for Rogers, effectively addressing concerns and offering tailored solutions
- Assess customer complaints, identify issues, and provide timely resolutions to enhance satisfaction
- Deliver exceptional service by responding to customer inquiries, promoting products, and driving sales
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Effectively managed time and resources to ensure consistent achievement of sales objectives and high levels of customer satisfaction.
- Educated customers on product features and benefits, tailoring explanations to their specific requirements with clear examples.
- Maintained detailed records of client interactions, ensuring comprehensive follow-up on leads and opportunities for future business growth.
- Increased sales revenue by developing and implementing effective technical sales strategies.
Customer Service Officer
FA, ARB Group
11.2023 - 10.2024
- Proactive engagement with clients and providing them with useful information about the company’s products and services
- Maintained a credible database of clients information for easy access and effective decision making
- Conducted market research to identify emerging industry trends for proactive adjustments
- Enhanced client satisfaction and loyalty through customized feedback and retention initiatives
Business Editor
ALEDEH Media Network
12.2017 - 11.2023
- Negotiated contracts with freelance contributors, securing fair terms for both parties involved.
- Wrote small bits of content such as product titles and descriptions.
- Improved team performance through regular training sessions on writing techniques and industry trends.
- Collaborated closely with sales teams to develop custom content solutions for key advertising partners, driving revenue growth.
- Streamlined the editorial process for increased efficiency by implementing a standardized submission and review system.
- Identified and implemented best practices across distribution platforms.
- Increased publication frequency by managing deadlines effectively and prioritizing tasks efficiently.
- Leveraged social media platforms for promoting published articles, resulting in higher engagement rates.
- Maintained editorial calendar, ensuring timely delivery of high-quality content that met readers'' expectations.
- Implemented productivity standards, monitored team productivity and appraised team performance.
- Managed a diverse team of writers, editors, and designers while fostering a positive work environment conducive to collaboration and creativity.
- Enhanced overall content quality by meticulously proofreading and editing articles for grammar, punctuation, and style.
Relationship Service Officer
CashVantage Limited
08.2010 - 11.2017
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Streamlined service processes for increased efficiency and improved customer experience.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Facilitated communication between clients and internal teams to address concerns promptly and effectively.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
- Demonstrated adaptability in managing diverse clientele while maintaining a steadfast focus on quality outcomes.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
Call Centre Representative
Yubris Resource Centre
08.2009 - 07.2010
- Managed inbound/outbound calls and communications
- Evaluated problems and complaints of callers, and provided proper solutions
- Responded to the needs of customers, sold and gave information on products and services
- Processed orders, forms, and applications
- Built sustainable customer relationships
Relationship Manager
Zenith Bank PLC
10.2005 - 07.2009
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Conducted in-depth market research to identify new business opportunities and potential areas for expansion.
- Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
- Spearheaded client retention initiative that significantly reduced churn rates through strategic engagement efforts.
- Negotiated and closed complex deals with key clients, securing significant revenue streams.
- Organized and participated in client appreciation events, fostering strong community and enhancing client loyalty.
- Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
Customer Service Representative
AllStates Trust Bank PLC
10.2001 - 09.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Bachelor of Arts -
University of Benin
01.2000
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Communication
- Analytical Thinking
- Team Collaboration
- Detail Orientation
Hobbies and Interests
- Reading
- Traveling
- Soccer
- Tennis
Technical And Interpersonal Skills
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Communication, Analytical Thinking, Team Collaboration, Detail Orientation
Timeline
Customer Service/Technical Sales Specialist
NTT DATA
12.2024 - Current
Customer Service Officer
FA, ARB Group
11.2023 - 10.2024
Business Editor
ALEDEH Media Network
12.2017 - 11.2023
Relationship Service Officer
CashVantage Limited
08.2010 - 11.2017
Call Centre Representative
Yubris Resource Centre
08.2009 - 07.2010
Relationship Manager
Zenith Bank PLC
10.2005 - 07.2009
Customer Service Representative
AllStates Trust Bank PLC
10.2001 - 09.2005
Bachelor of Arts -
University of Benin
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