Anosh Aboo Darar
Toronto,Canada
Summary
Dedicated and detail-oriented professional with extensive experience in Customer service, cleaning, housekeeping, and maintenance activities within institutional environments. Adept at following infection control protocols, using floor maintenance machines, and ensuring high standards of cleanliness and safety. Strong multitasking, customer service, and problem-solving skills, with a commitment to supporting the health and well-being of residents.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE/TECHNICAL SALES SPECIALIST
Rogers NTT
08.2021 - 09.2023
- Maintained a positive and professional attitude toward customers at all times
- Responded promptly to customer inquiries through phone, email, and in-person
- Scheduled and dispatched technicians efficiently to meet customer needs
- Accepted and resolved customer complaints, ensuring satisfaction
- Gained in-depth knowledge of products and services to answer questions and close phone sales
- Processed orders, forms, applications, and requests accurately
- Kept detailed records of customer interactions, transactions, comments, and complaints
- Provided feedback on the efficiency of the customer service process to management
- Provided training and support on the usage of products and services to internal staff
Maintenance Worker
Supermarket
04.2016 - 05.2018
- Maintained light fixtures and replaced bulbs and related appliances to ensure proper lighting.
- Loaded and unloaded supplies, replenished stock, and defrosted refrigerators as needed.
- Stocked and maintained cleaning cart, ensuring all necessary supplies were readily available.
- Picked up garbage and recyclables, removing them to designated areas for disposal.
- Ensured compliance with infection control protocols and procedures, maintaining a safe and hygienic environment.
Housekeeping Attendant
Royal Residency
05.2016 - 05.2018
- Cleans, washes, strips, and waxes floors and stairs, ensuring a hygienic environment for residents and staff.
- Vacuums and cleans carpeted areas, maintaining a clean and welcoming atmosphere.
- Sets up, moves, and takes down furniture, tables, and chairs for various functions, ensuring proper arrangements.
- Cleans, polishes, and dusts washrooms, locker rooms, offices, windows, and air ducts, maintaining cleanliness and hygiene.
- Coordinated with internal teams to ensure customer needs were met
- Monitors and secures facilities, reporting any damage or vandalism to ensure a safe environment.
Education
Post Graduate Diploma - Business Management
Lambton College of Business Studies
12.2019
BACHELOR - Business Administration
MG University
03.2016
Skills
- Infection Control Protocols
- Floor Maintenance Machines
- Cleaning Equipment and Materials
- Institutional Housekeeping
- Lifting and Moving Heavy Items
- Computer Skills (Work Orders)
- Verbal and Written Communication
- Resident Transportation
- Resident Centered Care
- WHMIS, Occupational Health & Safety
- Time Management and Multitasking
- Interpersonal Skills
Languages
English
Full Professional
Hindi
Full Professional
Timeline
CUSTOMER SERVICE/TECHNICAL SALES SPECIALIST
Rogers NTT
08.2021 - 09.2023
Housekeeping Attendant
Royal Residency
05.2016 - 05.2018
Maintenance Worker
Supermarket
04.2016 - 05.2018
BACHELOR - Business Administration
MG University
Post Graduate Diploma - Business Management
Lambton College of Business Studies
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