Molly Xiong
Lodi
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at all three employments. Proven ability to enhance customer satisfaction through attentive service and effective problem-solving. Experienced in cash handling and training new staff, consistently contributing to team success and operational efficiency.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Fire Wings
Lodi, CA
10.2024 - Current
- Provided exceptional customer service in fast-paced environment, ensuring timely order fulfillment.
- Operated cash register efficiently, processing transactions accurately and maintaining balanced drawer.
- Assisted with food preparation and presentation, ensuring adherence to quality standards.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with team members to streamline service processes and improve workflow efficiency.
- Trained new employees on operational procedures and customer interaction best practices.
- Engaged with customers to gather feedback, contributing to menu improvement discussions.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Sales Floor Associate
Burlington Coat Factory Department Store
Lodi, CA
04.2024 - 08.2025
- Assisted customers in locating merchandise and provided product information.
- Maintained organized sales floor by ensuring cleanliness.
- Operated point-of-sale systems accurately for efficient transactions.
- Collaborated with team members to achieve sales goals and enhance customer experience.
- Adapted quickly to changing priorities during peak shopping hours.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled returns and exchanges in accordance with company policies.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Lowes Home Improvment
Lodi, CA
06.2023 - 12.2023
- Operated cash register efficiently, processing customer transactions accurately.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Associate of Science - Nursing
San Joaquin Delta College
Stockton, CA05-2028
High School Diploma -
Aspire Langston Hughes Academy
Stockton, CA06-2019
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Cash handling proficiency
- Attention to detail
- New staff training
- Health and safety
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Goal oriented
- Merchandise display
Languages
English
Native or Bilingual
Hmong
Limited Working
Timeline
Front of House Employee
Fire Wings
10.2024 - Current
Sales Floor Associate
Burlington Coat Factory Department Store
04.2024 - 08.2025
Cashier
Lowes Home Improvment
06.2023 - 12.2023
Associate of Science - Nursing
San Joaquin Delta College
High School Diploma -
Aspire Langston Hughes Academy