Molly Torres Ham
Carmichael,CA
Summary
Dedicated professional seeking a long-term position within a company that fosters growth and collaboration. Extensive experience interacting with diverse individuals has honed the ability to adapt to varying needs and preferences, ensuring satisfaction for all owners. A strong skill set, combined with a commitment to continuous learning and personal development, positions as a valuable asset ready to contribute meaningfully to team success. Eager to create a positive impact and build lasting relationships within the organization.
Overview
19
19
years of professional experience
Work History
Portfolio Manager
Pacific Coast Properties
11.2017 - Current
- Manage 15 properties, including 2 duplexes and 12 multifamily units ranging from 5 to 96 units. Supported owner relations by maintaining tenant files and overseeing rental collections. Assisted with accounts payable and receivable, and prepared month-end reports. Conducted interviews and hired new employees to enhance team performance.
- Oversee property management functions, optimizing performance across multiple assets.
- Mentored junior staff in portfolio analysis and management best practices.
Office Manager
Community Loans of America, INC
07.2015 - 11.2017
- Achieved seamless management of cash and credit flow exceeding $450,000 monthly.
- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
- Developed and implemented office procedures to enhance organizational effectiveness.
- Oversaw scheduling and coordination of meetings, optimizing team productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Office Manager
Sierra Diesel Injection, Inc.
09.2011 - 06.2015
- Oversaw accounts payable and receivable functions to maintain financial accuracy. Managed payroll operations and invoicing to ensure timely payments. Directed preparation of monthly and quarterly tax submissions. Supervised deposit processing and enhanced customer service experiences. Facilitated licensing compliance to support business operations.
Community Manager
Vista Ridge Apartments
07.2007 - 03.2009
- Led strategic management of 324 rental units, optimizing accounts receivable and payable processes. Supervised a team of 8, enhancing operational efficiency and staff performance. Directed purchasing strategies and strengthened customer service and public relations initiatives. Streamlined deposit handling and generated comprehensive owner reports. Guided recruitment efforts through effective interviewing techniques.
- Managed resident relations to enhance community engagement and satisfaction.
- Oversaw maintenance requests, ensuring timely resolution and quality service delivery.
- Coordinated community events to foster neighborly interactions and build relationships.
- Led a team of leasing agents, providing training and support for performance improvement.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
Skills
- Billing and collections proficiency
- Sales experience
- Appfolio management
- Experience with notice compliance
- Financial transaction processing
- Financial record management
- Notice of eviction compliance
- Tenant relations coordination
- Invoice management
- Client relations
Timeline
Portfolio Manager
Pacific Coast Properties
11.2017 - Current
Office Manager
Community Loans of America, INC
07.2015 - 11.2017
Office Manager
Sierra Diesel Injection, Inc.
09.2011 - 06.2015
Community Manager
Vista Ridge Apartments
07.2007 - 03.2009