Molly Buchanan
London,ONTARIO
Summary
Friendly, detail-oriented candidate with substantial experience in customer relations.
Strength in team leadership, organization and motivation in self and others. Known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities motivating with a positive attitude.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Floral Designer
Sarnia Flower Boutique
Sarnia, Ontario
01.2022 - 09.2022
- Prepared potted plants and bouquets based on customer requirements.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Exceeded goals through effective task prioritization and great work ethic.
Server/Bartender
The Tin Fiddler
Sarnia, Ontario
07.2020 - 09.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of alcoholic beverages and food products.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold and encouraged items such as appetizers and mixed drinks to enhance sales numbers.
Barista
Blackwater Coffee Co.
Sarnia, Ontario
02.2020 - 07.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Cleaned counters, machines, utensils and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Front Store Supervisor
Shoppers Drugmart
Sarnia, Ontario
01.2019 - 01.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Special attention to sales goal achievement, customer service improvements and commitment to team objectives.
- Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
Front Store Manager
Hill Avenue Drugs LTD
Sarnia, Ontario
01.2018 - 01.2019
- Reviewed customer reports and feedback with management team and developed action plans to address customer complaints.
- Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.
- Managed labor scheduling to maximize productivity and maintain adequate staffing levels to effectively operate business.
- Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
- Implemented new planograms and planogram adjustments to increase customer purchases.
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
Sales Floor Manager
Rhoda's Elegance
Regina, SK
03.2017 - 12.2017
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Supervised staff by implementing company policies, protocols, work rules and disciplinary action.
Education
High School Diploma -
Campbell Collegiate
Regina, SK 09.2013 - 06.2017
High School Diploma -
Campbell Collegiate
Regina, SK 09.2013 - 06.2017
Skills
Certified in SFA & CPR level C and BLS, Sept 2022
References
Mia Clarke, Management, Tin Fiddler— W: 519-491-7844 C: 519-330-5275
Adrienne Smith, Owner/Operator, Sarnia Flower Boutique — W: 519-336-1188 C: 519-402-1319
Andrew Gilbertson, Owner/Operator Hill Avenue Drugs,— W:306-585-6262 C:306-527-7335
Jessica Lynch, Campbell Collegiate— C:306-581-8401
Timeline
Floral Designer
Sarnia Flower Boutique
01.2022 - 09.2022
Server/Bartender
The Tin Fiddler
07.2020 - 09.2022
Barista
Blackwater Coffee Co.
02.2020 - 07.2022
Front Store Supervisor
Shoppers Drugmart
01.2019 - 01.2020
Front Store Manager
Hill Avenue Drugs LTD
01.2018 - 01.2019
Sales Floor Manager
Rhoda's Elegance
03.2017 - 12.2017
High School Diploma -
Campbell Collegiate
09.2013 - 06.2017
High School Diploma -
Campbell Collegiate
09.2013 - 06.2017
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