Olajumoke "Jummy" Atere
London,Ontario
Summary
Detail-oriented and results-driven Underwriter with 2.5 years of progressive experience in the insurance industry and a valid RIBO license. Skilled in evaluating risk and making sound underwriting decisions that align with both established guidelines and broader underwriting philosophy. Known for contributing to profitable portfolio growth while maintaining high standards of client service. Committed to continuous learning, staying ahead of market trends, and supporting process improvements. Brings a proactive and collaborative mindset to achieving long-term business goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Underwriter
Hagerty Insurance
07.2022 - Current
- Supported policy lifecycle processes, including administration, endorsements, and credit control follow-ups.
- Managed re-underwriting tasks and delegated work effectively to maintain team productivity and service standards.
- Applied global pricing models to accurately rate policies, contributing to underwriting consistency and profitability.
- Contributed to the execution of regional underwriting strategies and supported continuous improvement initiatives within the auto line of business.
- Coordinated the timely placement and binding of facultative reinsurance where necessary to mitigate risk exposure.
- Adhered to internal underwriting frameworks and global standards, ensuring consistent application of rules, authority levels, and compliance requirements.
- Assessed and underwrote new and renewal auto insurance policies, focusing on writing profitable business in alignment with company objectives.
- Analyzed catastrophe exposure relevant to auto risks using modeling tools, supporting informed underwriting decisions.
- Delivered accurate and timely policy documentation; maintained comprehensive electronic or paper records for all transactions.
- Collaborated with brokers to negotiate terms, conditions, and pricing that balance risk appetite with client needs.
- Ensured all policies met contract certainty standards and were fully documented before issuance.
- Oversaw portfolio capacity to maintain a healthy risk mix and ensure optimal utilization of underwriting resources.
Customer Service Specialist/Team Leader
Marriot International
09.2021 - 06.2022
- Collected and verified client documentation to support accurate account setup, servicing, and compliance tracking.
- Handled high call volumes, responding to up to 300 customer inquiries per minute with professionalism and accuracy.
- Maintained up-to-date knowledge of products and services to effectively recommend tailored solutions.
- Strengthened client relationships through proactive follow-up on service issues, ensuring resolution and satisfaction.
- Served as a key liaison between clients and internal departments to address inquiries, resolve concerns, and streamline service delivery.
- Utilized CRM and insurance management systems to accurately document client interactions, policy changes, and service resolutions.
- Referred unresolved or complex customer concerns to the appropriate department for further investigation and resolution.
- Partnered with cross-functional teams to enhance client service delivery, improve turnaround times, and meet quality assurance standards.
- Facilitated internal communication across departments to ensure aligned and timely client responses.
- Supervised team performance, identified skill gaps, and coordinated training initiatives to boost team efficiency.
- Designed and analyzed customer satisfaction surveys to implement improvements in service delivery.
- Led special projects focused on process optimization using critical thinking, time management, and problem-solving skills.
- Trained new hires and existing team members on best practices, improving consistency and reducing operational errors.
- Championed operational improvements to create a collaborative service culture and elevate the overall client experience.
Education
Graduate Certificate - Digital Communications Management
Fanshawe College
London, ON08-2021
Graduate Certficate - Public Relations/Corporate Communication
Fanshawe College
London, ON04-2020
Bachelor of Arts - English Language And Literature
Ajayi Crowther University
Oyo09-2013
Skills
- Risk Assessment & Analysis
- Underwriting Guidelines & Compliance
- Pricing Strategies & Tools
- Regulatory Knowledge (eg, RIBO)
- Contract Review & Documentation
- Attention to Detail
- Data-Driven Decision Making
- Time Management & Prioritization
- Negotiation & Conflict Resolution
- Excellent Written & Verbal Communication
- problem solving
Certification
- RIBO - Registered Insurance Brokers of Ontario
Timeline
Underwriter
Hagerty Insurance
07.2022 - Current
Customer Service Specialist/Team Leader
Marriot International
09.2021 - 06.2022
Graduate Certificate - Digital Communications Management
Fanshawe College
Graduate Certficate - Public Relations/Corporate Communication
Fanshawe College
Bachelor of Arts - English Language And Literature
Ajayi Crowther University
Similar Profiles
Allison VolkAllison Volk
Automotive Enthusiast Advisor 3 (AEA3) at Hagerty InsuranceAutomotive Enthusiast Advisor 3 (AEA3) at Hagerty Insurance
Taylor GlynnTaylor Glynn
Assistant Manager | Private Client at Hagerty InsuranceAssistant Manager | Private Client at Hagerty Insurance
Derek TupyDerek Tupy
Advanced Security Analyst - Third Party Risk at Hagerty InsuranceAdvanced Security Analyst - Third Party Risk at Hagerty Insurance
KAMRYN BECHARDKAMRYN BECHARD
CASH ROOM PROCESSOR at GardaworldCASH ROOM PROCESSOR at Gardaworld
Mo AlkhawajaMo Alkhawaja
Sales Representative at King's Connection StoreSales Representative at King's Connection Store