Molaie Sara
Toronto,ON
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning, and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports, and records, handling correspondence, and managing deliveries. Skilled in oral and written communication, team leadership, and relationship-building.
Overview
12
12
years of professional experience
Work History
Customer Experience Representative
Swarovski
London , ON
2019.07 - 2022.01
- Resolved customer inquiries and complaints promptly while ensuring accuracy in order entry details.
- Identified opportunities to increase sales and surpassed sales goals through successful marketing strategies.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Assistant
Canada Life Assurance Company
London , ON
2020.12 - 2022.01
- Provided administrative support to the customer service team
- Maintained a database of customer information and researched pricing discrepancies as needed.
- Updated the system to organize office documentation, maximizing efficiency and increasing productivity.
Program Assistant
Foundation for Understanding Through Students (FIUTS)
Seattle , WA
2015.07 - 2017.01
- Partnered with program management on process improvements, and provided administrative support.
- Planned marketing campaigns to support events and organized special events such as conferences, workshops, and training sessions for program participants.
- Assisted in developing strategies to improve existing programs or create new ones.
Fiscal Assistant
University of Washington Nano-Fabrication
Seattle , Washington
2012.06 - 2014.06
- Reviewed and prepared financial documents, and managed daily bookkeeping functions with attention to accounts, banking reconciliation, and disbursements.
- Entered financial transactions into the company's accounting system with accuracy and attention to detail.
- Analyzed discrepancies between internal records and external statements.
Administrative Assistant
Jewish Family Services
Bellevue , WA
2009.10 - 2011.01
- Provided administrative support to the executive team, and developed project plans for various tasks assigned by upper management.
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records, and updated reports to coordinate project materials.
- Greeted visitors in a professional manner, and managed incoming calls while providing information or transferring callers to appropriate personnel.
Education
Ph.D. - Middle Eastern Studies
University of Toronto
Toronto, ON2022-09
Skills
- Problem-Solver
- Conference Planning
- Database Entry and Social Media Oversight
- Records Administration
- Customer Database Systems
- Project Management and coordination Experience
- Microsoft Office
- Policy Enforcement
Affiliations
- Assistant Director, London International Academy (STEM Center)
- Archival Assistant
Languages
Persian
Native/ Bilingual
Arabic
Professional
French
Limited
Turkish
Limited
Timeline
Customer Service Assistant
Canada Life Assurance Company
2020.12 - 2022.01
Customer Experience Representative
Swarovski
2019.07 - 2022.01
Program Assistant
Foundation for Understanding Through Students (FIUTS)
2015.07 - 2017.01
Fiscal Assistant
University of Washington Nano-Fabrication
2012.06 - 2014.06
Administrative Assistant
Jewish Family Services
2009.10 - 2011.01
Ph.D. - Middle Eastern Studies
University of Toronto
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