Theresa Ojeda
Riverside,CA
Overview
15
15
years of professional experience
Work History
Customer Experience Representative
BlueScope Coated Products
Rancho Cucamonga, CA
04.2021 - Current
- Serve as the primary contact for customers and consignees, ensuring all order, communication, and inventory requirements are met.
- Receive, audit, and process purchase orders, sales orders, and work orders, verifying accuracy of Requested Date, Promised Date, and Scheduled Date.
- Communicate weekly customer scheduling requirements to internal teams and maintain accurate reporting of customer-specific order status.
- Manage customer inquiries, disputes, and claims investigations, ensuring timely and accurate resolution.
- Maintain detailed records of customer interactions, documenting inquiries, complaints, and resolutions.
- Resolve billing and service complaints, including merchandise exchanges, refunds, and invoice adjustments.
- Consistently achieve safety, compliance, and performance standards.
Customer Service Representative/ Shipping Clerk
United-legwear & Apparel.
09.2020 - 03.2021
- Utilized work system, Exenta, to obtain information of all company orders.
- Responsible of twelve different customers and routing all orders.
- Consistently checking emails to create pick up appointments, reschedule appointments, and ETA's for truck drivers.
- Checked our shipping log daily to make sure our product was shipping out in a timely manner.
- Made sure Bill of Ladings had correct information before product shipped.
- Update shipping log and close out order once product has left our facility.
Business support/Assistant
DPI Specialty Foods-West.
11.2019 - 03.2020
- Email Daily reports to account executives.
- Follow up on pending orders, manage order tracker.
- Request SAN's, Distribution orders and Sample request through Oracle.
- Utilize EBS Oracle for item inquiry, order organizer, and Discover.
- Assist the Vendor Relations Manager with emails, composing folders for AE's and vendors, printing, and creating Excel spread sheets to log in existing and non-existing Vendors.
Customer Service Representative
Dal-Tile
02.2016 - 11.2018
- Checked in and out drivers that came to our facility to pick up and deliver our product.
- Prepare paperwork, Bill of Ladings for outbound shipments
- Contacted numerous carriers (LTL and T companies) to schedule pick-ups and deliveries.
- Made sure paperwork was properly signed and had accurate freight information regarding weight, quantity and warehouse loaders signature before being filed.
- Filed paperwork from the previous day.
- Received and responded to telephone and email inquiries regarding out-bound delivery and receiving.
- Utilized reports for upper management for same day shipping records.
- Labeled orders for next day shipping.
- Minimal training with import formalities
- One year of call center experience.
Flooring Specialist
The Home Depot
07.2011 - 02.2016
- Help customers determine the appropriate flooring for their needs.
- Consistently inputting notes in customers' orders and frequently following up with the status of their order.
- Customer Service
- Answered customer's telephone calls promptly and in an appropriate manner.
- Determined customers' needs by referring to companies' values F.I.R.S.T. (Find, Inquire, Respond/Respect, Solve, and Thank.)
- Cashier
- Operated a cash register for cash, check and credit card transactions with 9.8% accuracy out of 10.
- Helped loss prevention with accurately scanning product.
Education
High School Diploma -
Henry J. Kaiser High School
Fontana, CA05.2010
Skills
- Microsoft Word
- Excel
- Outlook
- Microsoft teams
- Customer inquiry handling
- SharePoint
- Data entry
- Time Management
- Scanning
- Organizational skills
- Managing customer accounts
- Problem solver
- Greeting customers
- Customer complaint resolution
- Oracle EBS
- Word
Timeline
Customer Experience Representative
BlueScope Coated Products
04.2021 - Current
Customer Service Representative/ Shipping Clerk
United-legwear & Apparel.
09.2020 - 03.2021
Business support/Assistant
DPI Specialty Foods-West.
11.2019 - 03.2020
Customer Service Representative
Dal-Tile
02.2016 - 11.2018
Flooring Specialist
The Home Depot
07.2011 - 02.2016
High School Diploma -
Henry J. Kaiser High School