MOIN COLLECTOR
Milton,ON
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Circle K. Skilled in problem-solving and active listening, adept at managing high-stress situations and resolving customer complaints effectively. Demonstrated ability to improve customer relations through empathy and efficient service, ensuring repeat business and positive outcomes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
Cashier
Pizza Pizza
01.2024 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Advanced Diploma - Social Media Marketing
Conestoga College Institute of Technology And Advanced Learning
Milton, ON08.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Languages
English
Full Professional
Hindi
Full Professional
Marathi
Full Professional
Gujarati
Professional Working
Certification
- Sales Manager Certificate
Timeline
Customer Service Representative
Circle K
02.2024 - Current
Cashier
Pizza Pizza
01.2024 - 01.2024
Advanced Diploma - Social Media Marketing
Conestoga College Institute of Technology And Advanced Learning
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