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Successful experience with over 10 years, in Customer Relations, Customer Service, Travel Management, Events & hotel reservations. Recognized consistently for performance excellence and contributions to the success of the industry. Strengths in Customer service and communication skills.

Proven hospitality professional with a track record of enhancing guest satisfaction at Four Seasons Hotels and Resorts. Skilled in multitasking and maintaining a strong work ethic, I excel in creating memorable experiences and improving service delivery. Expertise in safe driving and time management, consistently meeting guest needs with efficiency and attention to detail.

Service oriented person, passionate about tourism and hospitality industry. Able to work in diverse areas and provide exceptional service to the guests. Friendly attitude and team player. Believing that simple smile in a hallway can make someone’s day.
Organized Guest Services Supervisor with 2 years of experience and training in front office operations. Successful at creating and maintaining long-term, individualized relationships with clients and working cross-functionally for efficient client services and management. Offering modern and innovative leadership.

PROFILE SNAPSHOT High integrity and energetic professional with ability to envision and create successful outcomes in complex situations; targeting challenging assignments across Retail Store Management and Hospitality domains Vision to transform an organization’s growth by introducing innovative marketing/expansion plans and strategies, with skilled ramp-up of business assignments in coordination with clients, and ensuring effective service deliverables Leveraging a robust mandate to drive top and bottom-line performance that results in a history of identifying changes in diverse market conditions and capitalizing on opportunities to catapult revenues to new heights, realizing good amount of cost savings, out-performing brand expectations, and gaining presence in fiercely-competitive markets Excellence in leveraging shopping mall channel partners as an integral part of the business, applying extremely effective business management philosophies to catapult organization’s visibility to a phenomenal extent Track record of successfully recruiting, hiring, training, and managing large teams, creating world-class marketing strategies, and implementing strategic branding programs through the use of traditional advertising, digital media, PR, direct marketing, and events Dynamic change agent skilled in revitalizing organizations by translating abstract concepts, theories, and methodologies into simple but highly effective programs that people believe in and are ready to work hard to achieve Enthusiastic and target-oriented management professional with extensive experience in leading profit generating operations through innovative merchandising, pricing, and discounting, and focus on continuous product turnover Effective leader skilled in developing highly productive and performance-driven teams by implementing customer-focused training and operation programs Dynamic and resourceful professional skilled in delivering superior results by implementing strategic procurement, sourcing, warehouse operations, cost reduction, supplier negotiation, and relationship management programs that optimize the value of supply chain KEY DELIVERABLES Team Management: Respected leader thoroughly enjoying guiding and inspiring pre-opening teams to repeatedly succeed and deliver via unwavering support in bringing out their very best individual talents. Cultivator of environments that attract and develop talent, foster satisfaction and loyalty, and encourage ownership of employee engagement in the workplace. Operations Head: Expertise in evaluating the strategic fit of opportunities and advising on business planning, technology strategy, organizational design, and operational and functional turnaround. History of bringing benefits to hospitality/retail domain by defining strategy to streamline operations, managing resources, and business initiatives globally across quality control and audit segments, while directing all operations to meet requirements and supporting triple digit revenue growth. Project Management: Proficient in handling a large gamut of tasks right from planning, monitoring, and controlling phases of project lifecycle to overall inter-discipline coordination and administration. Experienced in transitioning complex projects backed by personal accountability for delivering on time. P&L Management: Transformational leader with expertise in listening to customers, engaging with the business, focusing on innovation, looking for new revenue opportunities, building new business models, selling them to CEOs, and streamlining P&L management.

Mohsine El Idrissi El Fatmi

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Guest Service Supervisor

Trainer On Job

Customer Service Supervisor

Guest Service Supervisor

Customer Service Agent

Education

Bachelor Degree Equivalent To 4 Canadian Years -

Deug Degree - English studies

High School Degree - Modern Literature

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Guest Service Supervisor

Guest Service Supervisor

Trainer On Job

Customer Service Supervisor

Customer Service Agent

Bachelor Degree Equivalent To 4 Canadian Years -

Deug Degree - English studies

High School Degree - Modern Literature

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