Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Tetiana Pitukh

Niagara Falls

Summary

Service oriented person, passionate about tourism and hospitality industry. Able to work in diverse areas and provide exceptional service to the guests. Friendly attitude and team player. Believing that simple smile in a hallway can make someone’s day.

Organized Guest Services Supervisor with 2 years of experience and training in front office operations. Successful at creating and maintaining long-term, individualized relationships with clients and working cross-functionally for efficient client services and management. Offering modern and innovative leadership.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Guest Service Supervisor

Sheraton Fallsview
05.2023 - Current
  • Manage Front Desk operations, inventory of 667 rooms
  • Communication in between departments, housekeeping, conference, maintenance
  • Handling cash payments and billing
  • Responding to quests’ requests and inquiries
  • Reviewed upcoming events and planned for expected challenges.
  • Trained junior team members in customer service strategies and property policies.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Supported team members by offering constructive feedback and coaching as needed.

Housekeeping Supervisor

Sheraton Fallsview
06.2022 - 05.2023
  • Increased employee performance through effective supervision and training.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Evaluated employee performance and developed improvement plans.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Monitored staff performance and provided feedback to drive productivity.

Room Attendant

Sheraton Fallsview
11.2021 - 05.2022
  • Cleaning and sanitizing guest bathrooms and bedrooms
  • Making beds
  • Replenishing linens and amenities
  • Vacuuming, dusting, scrubbing walls and floors
  • Responding to quests ‘requests

English Teacher

Business Links
05.2018 - 09.2021
  • Offer virtual/face to face classes from basic to advanced level
  • Prepare the classes according to the Business links standards
  • Make reports of the classes offered and present to the company for evaluation
  • Carry out the evaluation of the students

Waitress

Carnival Cruise Lines
07.2012 - 07.2015
  • Work in main restaurant
  • Greet guest with a smile
  • Knowledge of the drinks and foods on the menu
  • Responsible for all food and service-related issues within your workstation
  • Serve passengers in accordance with the highest standards set by the cruise line
  • Know the Public Health regulations and ensure that all work is carried out in accordance with these regulations

Education

Diploma - Tourism Management - Business Development Co-op

Niagara College
01.2023

certificate - Certificate of Teaching English as a Second Language/ESL

Asociacion cultural peruano britanica(Britanico)
11.2017

Bachelor of Administration - Business management

Ternopil National Economic University
06.2012

Skills

  • Ability to work in a team
  • Problem Solving
  • Organizational skills
  • Customer Service Skills
  • Knowledge of Microsoft Office
  • Critical thinking
  • Self-awareness
  • Punctuality
  • Delegation and supervision
  • Team Training
  • Conflict management

Certification

  • Smart Serve Certificate, Ontario
  • Niagara Ambassador Certificate
  • Teaching English as a Second Language

Languages

English
Full Professional
Spanish
Full Professional
Ukrainian
Native or Bilingual

Timeline

Guest Service Supervisor

Sheraton Fallsview
05.2023 - Current

Housekeeping Supervisor

Sheraton Fallsview
06.2022 - 05.2023

Room Attendant

Sheraton Fallsview
11.2021 - 05.2022

English Teacher

Business Links
05.2018 - 09.2021

Waitress

Carnival Cruise Lines
07.2012 - 07.2015

certificate - Certificate of Teaching English as a Second Language/ESL

Asociacion cultural peruano britanica(Britanico)

Diploma - Tourism Management - Business Development Co-op

Niagara College

Bachelor of Administration - Business management

Ternopil National Economic University

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Tetiana Pitukh