Mohammed Zubair

Motivated and results-oriented professional seeking a challenging role where I can leverage my customer service skills and experiences to contribute to the success of organization, I intend to establish myself with an integrated business solution provider through a long-term commitment. I am eager to apply my expertise and drive for excellence in a dynamic work environment.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dynamic individual with hands-on experience in Customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

• Resolved 95% of customer issues on the first call, improving overall customer experience.
• Successfully upsold Rogers products, contributing to a 20% increase in sales revenue.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Achieved 'Best Performer of the Month' award.
• Recognized as a 'CCT Champ' and received multiple customer compliments.
• Awarded 'Most Sales in a Month' and 'Best Performer' at Rogers Communications.

• Microsoft Office Specialist (MOS) - Microsoft.
• Certified Customer Service Professional (CCSP) - National Customer Service Association.
• LiveChat Expert LiveChat, Inc.
• Certified Support Manager (CSM) - HDI.
• Forklift Certification
• Driver's License