Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Additional Information
Certification
Timeline
Generic
Mohammed Taimoor Khan

Mohammed Taimoor Khan

Technical Support
Toronto,ON

Summary

Professional Technology Specialist with expertise in technical support, development and administration. Motivated to develop security tools and infrastructure for businesses, as well as provide technical support. Multi-talented professional and especially gifted in python language.

Overview

1
1
Certification

Work History

Tech Support

Woolworths Group
Sydney, NSW
  • Create and maintain APIs to ensure seamless integration with other services and applications.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
  • Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
  • Write unit tests and use continuous testing and debugging to ensure that your code is free of errors.

Support Analyst

Bharat Petroleum Corporation
Hyderabad, Telangana
  • Streamlined support processes for increased efficiency and faster issue resolution.
  • Served as a subject matter expert in key business applications, providing advanced-level assistance to colleagues and clients alike.
  • Established best practices for incident management, leading to improved response times and higher customer satisfaction levels.
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Configured and distributed devices used daily by employees.
  • Improved customer satisfaction by promptly addressing and resolving support issues.

Education

Bachelor Im Commerce Computers. - Information Technology,Accounting,Commerce.

Osmania University
Hyderabad
12.2015

Skills

Operations

Territory Management

Marketing

Account Servicing

Relationship building and management

Affiliations

  • APICS – Association for Supply Chain Management

Languages

Arabic
Upper intermediate (B2)
Eng
Advanced (C1)
Hindi
Advanced (C1)
Telugu
Advanced (C1)
Urdu
Advanced (C1)

Additional Information

Holds Full G License

Certified Academics-World Education Services

Certification

First Aid

Timeline

First Aid

03-2018

Tech Support

Woolworths Group

Support Analyst

Bharat Petroleum Corporation

Bachelor Im Commerce Computers. - Information Technology,Accounting,Commerce.

Osmania University

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Mohammed Taimoor KhanTechnical Support