Rajwinder Kaur
Ottawa,Ontario
Summary
Dedicated Pharmacist offering more than 2 years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management, and healthcare administrators.
Overview
6
6
years of professional experience
Work History
Tech Support
Fido
07.2023 - Current
- Responded to customer inquiries and provided timely and effective assistance
- Installed and configured software and hardware components
- Assisted in the development of support documentation and knowledge base articles
- Participated in on-call rotation for after-hours support.
- Managed around 30 incoming calls, emails, and faxes per day from customers.
Customer Service Representative
McDonald's
02.2023 - 11.2023
- Provided face-to-face and telephone support to customers, ensuring accurate order processing, and resolving inquiries and complaints
- Maintained records of customer interactions and transactions, demonstrating strong attention to detail and organizational skills
- Conducted machine calibration to ensure operational efficiency.
Pharmacist Assistant
GUMBER HOSPITAL
07.2018 - 04.2020
- · Provided technical support: delivered assistance to customers via phone, email, and chat.
- · Maintained industry knowledge: Stayed updated on pharmaceutical trends to enhance job performance.
- · Supported immunization clinics: played a vital role in public health awareness initiatives.
- · Counseled on medications: advised customers on proper dosages and potential side effects.
- · Ensured proper storage: managed medication storage and inventory levels efficiently.
- · Filled prescriptions: assisted pharmacists with prescription preparation and customer inquiries.
- · Restocked shelves: maintained pharmacy supplies and ordered new stock as needed.
- · Trained staff: provided training for new employees to ensure a cohesive team environment.
Education
CompTIA A+ Certification -
IBM
Google IT Support Professional Certificate -
Google
Post-graduate Certificate in Environment Assessment and Management -
Algonquin College
04.2024
Post-graduate Certificate in Regulatory Affairs -
Algonquin College
09.2023
Bachelor of Science in Medical -
Guru Nanak Dev College
05.2021
Skills
- Medication Dispensing
- Verifying orders
- Pharmacy operations management
- OTC Recommendations
- Patient education and counseling
- Sales skills
- Pharmacy Automation Systems
- Medication Therapy Management
- Managing products
- Drug Inventory Management
- Prescription Verification
- Educating patients
- Drug safety
- Regulatory Compliance
- FDA Drug Safety Guidelines
- Storage procedures
- Quality assurance standards
- Pharmacy Law Compliance
- Patient Privacy Protection
- Resolving Complaints
- Order Fulfillment
- Supply Ordering
- Documentation skills
- Billing management
References
Available upon request
Languages
English
Full Professional
Timeline
Tech Support
Fido
07.2023 - Current
Customer Service Representative
McDonald's
02.2023 - 11.2023
Pharmacist Assistant
GUMBER HOSPITAL
07.2018 - 04.2020
CompTIA A+ Certification -
IBM
Google IT Support Professional Certificate -
Google
Post-graduate Certificate in Environment Assessment and Management -
Algonquin College
Post-graduate Certificate in Regulatory Affairs -
Algonquin College
Bachelor of Science in Medical -
Guru Nanak Dev College
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