Mohammed Rikaz Rawzdeen
Scarborough, Toronto,Canada
Summary
Having 8 years experience in the Education consultancy industry with operational management, process optimization, and team leadership skills. Utilizes strategic planning and resource allocation to drive efficiency and growth. Track record of implementing successful initiatives and fostering collaborative work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Head of Operations (8 Years Experience)
Entrust Global Education Consultancy (Pvt) Ltd -
01.2016 - 12.2024
- Team Leadership: Overseeing orientation, training, and performance monitoring of employees while managing the team to achieve periodic targets
- Recruitment and Training Process: Handle the staff recruitment process and provide training about all the Study abroad process
- Stakeholder Relationships: Maintaining strong connections with branches, associates, and universities to ensure smooth operations
- Admissions Expertise: Staying updated on overseas university admission processes, guiding associates on study options, and responding promptly to queries
- Operational Coordination: Managing pending documents, payments, and offers through close follow-ups with Sub agents, associates, and universities
- Event Representation: Actively participating in education fairs, university visits, and seminars to promote the organization
- Professional Environment: Fostering a professional work culture, meeting deadlines, and enhancing the student/associate experience during the admission process
- Analyzed feedback and performance metrics, driving continuous process enhancements.
- Conducted regular assessments to adjust strategic priorities to meet evolving business needs.
- Conducted financial analysis for operational projects in alignment with financial goals.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
Senior Account Manager - ( 2 Years Experience )
Tseyva Pvt Ltd
01.2014 - 12.2015
- Bringing in new Business and managing existing portfolio of clients
- Handling the sales team and training new team members
- Achieving the Set sales and revenue targets(Weekly and monthly)
- Building and maintaining strong customer Relationships
- Managing client payments and coordinating with finance and billing departments
- Effectively Managing Customer complaints and issues
- Updating and Maintaining the CRM(ZOHO CRM and ProsperWorks CRM)
- Creating contents for marketing emails and Sending marketing emails periodically(MailChimp)
- Handling the marketing Campaigns on Google Adwords, Facebook, LinkedIn and on Forums
- Conducting market research and analysis on competitors rates and services provided in the market
- Monitoring and evaluating sales team performance and submitting weekly/ monthly reports to the management
- Developed tailored solutions, enhancing client engagement and retention.
- Led negotiations to secure favorable terms and conditions for clients.
- Drove client retention by implementing tailored account strategies.
- Analyzed market trends to identify growth opportunities for clients.
- Increased cross-selling opportunities with proactive client engagement.
- Developed long-lasting client relationships by providing exceptional customer service and support.
Assistant Manager - ( 1 Year Experience)
Image Land (Pvt) Ltd
01.2013 - 12.2013
- Company Overview: IT Products
- Corporate tie-ups (Business to Business Sales)
- Playing the role of the Product specialist for the functions of Arcmate Enterprises, Arcmate Capture Ezi Flow
- Handling Key Accounts and Complaints Management
- Conducting product presentation to prospective customers
- Creating new business plan, prospecting & planning Marketing Campaign
- Monitoring and evaluating sales team performance, preparing Sales Reports of sales team
- Ensure Team business objectives are met and achieve set sales targets
- Sales and Product training for new members
- IT Products
Team Leader of Telemarketing-( 2 Years Experience)
Quaestus Lanka( Pvt) Limited
01.2011 - 12.2012
- Company Overview: IT Products and Services - Outsourcing
- Lead Generations
- Bringing in New Business
- Promoting Web, IT and Network solutions
- Sending Proposals and Quotations
- Managing a Team of 20 executives
- Solving IT related issues
- Training team members
- Preparing weekly and monthly reports
- Coordinating with the Country Manager
- IT Products and Services - Outsourcing
Customer Service Executive - ( 2 Years Experience)
VX telecom (Pvt) Limited
01.2009 - 12.2010
- Company Overview: Telecommunications
- Answering calls
- Account recharging
- Maintaining customer relationships
- Promoting other services
- Reporting to the Team Leader
- Telecommunications
Education
Masters of Business Administration -
IIC Cambodia University
06.2024
BSc (Hons) - Business Management
06.2020
MBCS in IT -
03.2015
Advanced Level -
12.2007
Ordinary Level -
12.2004
Skills
- Operational excellence
- Business analysis
- Organizational development
- Team leadership
- Staff training/development
- Operations management
- Business development
- Business marketing
- Performance evaluation and monitoring
- Special promotions planning
- Department oversight
- Recruitment
Certification
I certify that the information given above is true and accurate to the best of my knowledge and ability.
Languages
English
Native or Bilingual
Sinhala
Full Professional
Tamil
Full Professional
Personal Information
Date of Birth: 12/07/89
Timeline
Head of Operations (8 Years Experience)
Entrust Global Education Consultancy (Pvt) Ltd -
01.2016 - 12.2024
Senior Account Manager - ( 2 Years Experience )
Tseyva Pvt Ltd
01.2014 - 12.2015
Assistant Manager - ( 1 Year Experience)
Image Land (Pvt) Ltd
01.2013 - 12.2013
Team Leader of Telemarketing-( 2 Years Experience)
Quaestus Lanka( Pvt) Limited
01.2011 - 12.2012
Customer Service Executive - ( 2 Years Experience)
VX telecom (Pvt) Limited
01.2009 - 12.2010
BSc (Hons) - Business Management
MBCS in IT -
Advanced Level -
Ordinary Level -
Masters of Business Administration -
IIC Cambodia University
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