MOHAMMED KHUDHAIR
London,Canada
Summary
Natural salesperson with a passion for working with people and striving for customer satisfaction with every interaction. Self-motivated to continuously grow and excel, in and outside of the workplace. Bringing a positive mindset and attitude to build connections and reach common goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
Rogers Communications
1105 Wellington Road, Suite #279 London, ON
11.2022 - 08.2023
- Welcomed customers and provided comprehensive and personable customer service, providing products and services tailored to the customer's wants and needs
- Consistently exceeded sales targets for phones, internet plans, and accessories
- Cold-called between 50-100 leads a month to convert into sales
- Achieved 2nd highest Samsung sales in the country for a contest
- Achieved highest amount of credit card applications in the store for the year of 2023
- Brought a positive attitude and encouraged competition as a team for the betterment of the store
Credit Cards Specialist
TD Canada Trust
275 Dundas St, London, ON
05.2022 - 11.2022
- Greeted customers positively and addressed banking needs and inquiries over the phone
- Followed company procedures to complete credit card applications, credit limit increases, product changes, and other customer inquiries
- Provided expert advice to customers about TD's products and services
- Utilized de-escalation techniques and self-regulation to turn negative situations into positive outcomes for the customers and the company
- Maintained low call handle time in order to efficiently help more customers and reach company targets each month
- Participated in team meetings to share insights, improve skills and receive coaching on a weekly basis
Market Research Interviewer
Escalent Research
171 Queens Avenue, 2nd Fl, London, ON
04.2018 - 05.2022
- Conducted outbound calls to clients on behalf of major companies in the utility, health, and research sectors to gather survey data
- Followed company guidelines to ensure quality control across calls and data collected
- Utilized proper time management to achieve survey "completes per hour" efficiently
- Engaged clients with a professional and enthusiastic demeanor to peak interest and encourage the completion of surveys sometimes lasting upwards of 20 minutes
Education
SOCIAL SERVICE WORKER -
Fanshawe College
London, ON04.2023
Skills
- Professional communication
- Natural sales ability
- Socially outgoing
- Optimistic
- Resilient
- Punctual and reliable
References
- Kathy Bell, TD Credit Cards Team Manager, kathy.bell2@td.com
- Daniel Zekarias, Fido Assistant Manager, daniel.zekarias@rci.rogers.ca
- Nancy Baker, Escalent Research Manager, nancy.baker@escalent.co
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Rogers Communications
11.2022 - 08.2023
Credit Cards Specialist
TD Canada Trust
05.2022 - 11.2022
Market Research Interviewer
Escalent Research
04.2018 - 05.2022
SOCIAL SERVICE WORKER -
Fanshawe College