Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

MOHAMMED KHUDHAIR

London,Canada

Summary

Natural salesperson with a passion for working with people and striving for customer satisfaction with every interaction. Self-motivated to continuously grow and excel, in and outside of the workplace. Bringing a positive mindset and attitude to build connections and reach common goals.

Overview

5
5
years of professional experience

Work History

Sales Associate

Rogers Communications
11.2022 - 08.2023
  • Welcomed customers and provided comprehensive and personable customer service, providing products and services tailored to the customer's wants and needs
  • Consistently exceeded sales targets for phones, internet plans, and accessories
  • Cold-called between 50-100 leads a month to convert into sales
  • Achieved 2nd highest Samsung sales in the country for a contest
  • Achieved highest amount of credit card applications in the store for the year of 2023
  • Brought a positive attitude and encouraged competition as a team for the betterment of the store

Credit Cards Specialist

TD Canada Trust
05.2022 - 11.2022
  • Greeted customers positively and addressed banking needs and inquiries over the phone
  • Followed company procedures to complete credit card applications, credit limit increases, product changes, and other customer inquiries
  • Provided expert advice to customers about TD's products and services
  • Utilized de-escalation techniques and self-regulation to turn negative situations into positive outcomes for the customers and the company
  • Maintained low call handle time in order to efficiently help more customers and reach company targets each month
  • Participated in team meetings to share insights, improve skills and receive coaching on a weekly basis

Market Research Interviewer

Escalent Research
04.2018 - 05.2022
  • Conducted outbound calls to clients on behalf of major companies in the utility, health, and research sectors to gather survey data
  • Followed company guidelines to ensure quality control across calls and data collected
  • Utilized proper time management to achieve survey "completes per hour" efficiently
  • Engaged clients with a professional and enthusiastic demeanor to peak interest and encourage the completion of surveys sometimes lasting upwards of 20 minutes

Education

SOCIAL SERVICE WORKER -

Fanshawe College
London, ON
04.2023

Skills

  • Professional communication
  • Natural sales ability
  • Socially outgoing
  • Optimistic
  • Resilient
  • Punctual and reliable

References

  • Kathy Bell, TD Credit Cards Team Manager, kathy.bell2@td.com
  • Daniel Zekarias, Fido Assistant Manager, daniel.zekarias@rci.rogers.ca
  • Nancy Baker, Escalent Research Manager, nancy.baker@escalent.co

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Rogers Communications
11.2022 - 08.2023

Credit Cards Specialist

TD Canada Trust
05.2022 - 11.2022

Market Research Interviewer

Escalent Research
04.2018 - 05.2022

SOCIAL SERVICE WORKER -

Fanshawe College

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MOHAMMED KHUDHAIR