Lei-Lahni Henninger Ortiz
Berkeley
Summary
A hardworking employee with customer service, multitasking, and time management skills. Devoted to giving every customer a positive and memorable experience. Highly motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Committed to leveraging these transferable skills in dynamic and collaborative setting, focused on driving positive customer experiences.
Overview
4
4
years of professional experience
Work History
Sales Associate
Foot Locker
El Cerrito, CA
05.2024 - Current
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions, sales, and inventory to support customer inquiries effectively.
- Organized merchandise displays to optimize visual appeal and drive sales in-store environment.
- Processed transactions accurately using point-of-sale systems while ensuring compliance with company policies.
- Performed efficient cash and card transactions to complete customer purchases.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Resolved customer concerns efficiently, fostering loyalty and repeat business through effective problem-solving skills.
- Trained new associates on best practices in customer service and operational procedures for efficiency improvement.
Administrative Assistant
C&P Auto
Los Angeles, CA
06.2023 - 09.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
- Coordinated mailings including sorting mail, and preparing packages for shipping via courier service or postal service.
- Prepared expense reports on behalf of executives following company policies and procedures.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Processed invoices for payment using accounting software applications.
- Scheduled appointments between clients and customers and internal staff members.
- Professionally greeted visitors, responding to inquiries and directing them to appropriate personnel.
Child and Youth Worker
Destiny Arts Center
Oakland, CA
09.2022 - 04.2023
- Facilitated recreational activities for clients of all ages to promote healthy development.
- Assisted in the coordination of crisis intervention services for at-risk youth.
- Participated in team meetings to develop treatment plans and objectives for clients.
- Would teach the younger kids dance routines that they would later perform
- Monitored client behavior and guided appropriate actions.
Education
Bachelor of Science - Buisness Administartion
Diablo Valley College
Pleasant Hill, CA05-2027
Skills
- Time management
- Customer service
- Computer Skills
- Schedule Management
- Problem-solving skills
- POS system operation
- Professional Communication
- Teamwork and collaboration
- Positive and professional
Affiliations
- Dancing
- Student
Languages
English
Native or Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Associate
Foot Locker
05.2024 - Current
Administrative Assistant
C&P Auto
06.2023 - 09.2023
Child and Youth Worker
Destiny Arts Center
09.2022 - 04.2023
Bachelor of Science - Buisness Administartion
Diablo Valley College