FAHMIDA AHMED NEHA
Toronto,ON
Summary
Experienced sales professional adept at promoting products and driving revenue through effective customer connections and sales recommendations. Demonstrated ability to enhance store loyalty and deliver unparalleled support. Known for maintaining excellent service levels in fast-paced environments with a strong commitment to first-rate customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host & Food Runner
Stock T.C
Toronto
02.2024 - 05.2024
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Sales Associate
Michael Hill Jewelers
10.2023 - 02.2024
- Applied effective upselling techniques, recommending complementary jewelry items and accessories, resulting in increased sales revenue and enhanced customer satisfaction
- Consistently met or exceeded sales targets and goals through effective sales techniques
- Processed sales transactions accurately and efficiently using point-of-sale (POS) systems
- Followed up with customers post-purchase to ensure satisfaction and address any inquiries
- Built and maintained strong customer relationships to encourage repeat business and customer loyalty
- Actively engaged with customers to understand their preferences and needs, facilitating successful sales transactions.
Burrito. Co.
CNE, Canadian National Exhibition
08.2023 - 09.2023
- Made food according to standard recipes, with requested changes for customer satisfaction.
- Maintained clean, organized and fully stocked work areas for maximum efficiency.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Seasonal Sales Associate
Michael Hill Jewelers
10.2022 - 02.2023
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
Food Runner
Lavelle
06.2022 - 08.2022
- Assisted servers to optimize guest dining experience.
- Responded quickly to customer concerns and escalated major issues to management.
- Double-checked meals placed in window against customer tickets for accuracy.
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
- Effectively multitasked within fast-paced environment.
- Stocked service supply areas with tableware, garnishes and prepared food.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
Sales Associate
Pandora Jewelry
01.2020 - 12.2020
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Advanced Diploma - Hotel Operation Management
Centennial College
Scarborough, ONSkills
- Excellent Communication
- Attention to Detail
- Flexible and Adaptable
- Problem-Solving
- Inventory Control
- Sales Development
Affiliations
- Moxies Bar & Grill, May 2024-August 2024
Certification
- SmartServe
- FirstAid/CPR
- Train Can Food Handler's Certificate
Timeline
Host & Food Runner
Stock T.C
02.2024 - 05.2024
Sales Associate
Michael Hill Jewelers
10.2023 - 02.2024
Burrito. Co.
CNE, Canadian National Exhibition
08.2023 - 09.2023
Seasonal Sales Associate
Michael Hill Jewelers
10.2022 - 02.2023
Food Runner
Lavelle
06.2022 - 08.2022
Sales Associate
Pandora Jewelry
01.2020 - 12.2020
Advanced Diploma - Hotel Operation Management
Centennial College
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