Summary
Overview
Work History
Education
Skills
Recommendations
Maiden Name:
Timeline
Generic

Americis Souza

Escalon

Summary

Experienced in customer-focused roles and management, I have developed a strong skill set that enables exceptional multitasking. With a flexible approach, seeking to transfer valuable skills into a new industry.

Overview

6
6
years of professional experience

Work History

Host & Food runner

Apple Bees
02.2024 - 08.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Baking assistant/Utilities

Nothing Bundt Cakes
08.2022 - 10.2023
  • Ensured proper storage conditions for perishable items, preventing spoilage and maintaining freshness of products.
  • Frosted fast moving products and preorders
  • Maintained a clean and safe work environment by adhering to sanitation guidelines and safety procedures.
  • Collaborated with team members to execute large catering orders, ensuring timely delivery and client satisfaction.
  • Assisted with inventory management, ensuring adequate stock levels for all necessary ingredients and supplies.
  • Dishes

Pizza Maker/Customer Service

Paul's Rustic Oven
07.2021 - 08.2022
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.

Assistant

Escalon PD/ Escalon animal shelter
06.2019 - 09.2021
  • Answered phone calls and booked appointments (during covid).
  • Paperwork when new animal enters and exit the shelter.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Managed time efficiently in order to complete all tasks within deadlines
  • Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.

Florist

Sweet lilacs
06.2018 - 09.2020


  • Utilized floral design techniques to craft unique floral arrangements.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
  • note: Summer high school job just a handful of hours

Education

High School Diploma -

Connecting waters
Waterford, CA
12.2021

Skills

  • Foodservice
  • Customer service
  • Communication
  • Organization
  • Time management
  • Willing to learn
  • Multitasking proficiency
  • Phone etiquette
  • Payment processing

Recommendations

  • Paul Olson, Owner, Rustic Oven Wood-Fired Pizza, 09/25/23, This is a recommendation for Americis Smith. She has worked for me as a wood-fired pizza caterer for the past two years. I have seen her in casual settings as well as pressure settings. Americis enjoys learning new skills. She gives great attention to the details of the particular station she's learning. She has a positive and friendly attitude and works to set a positive vibe with her team. Americis is warm and outgoing with our clients and customers. While working with them she tries to go above and beyond to exceed expectations. I am happy for Americis if she is selected for the position she is applying. She needs full-time work and I, regrettably, cannot provide that.
  • Jerri Lynn Levers, Director, Connecting Waters, I am pleased to write this letter of recommendation for Americis Smith. Americis is a Connecting Waters graduate, completing her courses in December of 2021. Americis is very goal-focused. During her time at Connecting Waters, Americis completed her studies quickly, seeing her goal and working toward it with dedication and attention to detail. Americis took a computers course here at Connecting Waters, learning all about the Google and Microsoft suites. During her course of study, the skills that she didn't know she picked up quickly. Americis has been living as a part of my family for the last two and a half years, but I have known her for most of her life. I have seen her grow and mature by leaps and bounds in her time with my family. She works full-time and often takes extra shifts for her coworkers. She is kind to a fault, always seeking to have positive relationships with her peers. Although Americis is young, she is working toward her future. She just started renting one part of a duplex and is conscientious about making certain all of her responsibilities are accounted for. I believe that the fact that she has adult bills and responsibilities shows how mature and responsible she is for her age. Americis is a hard worker, and she has been consistently promoted at her place of work. She pays attention to detail and completes all tasks asked of her. I believe that Americis would be an asset to any employer, adding her enthusiasm and dedication to an already wonderful staff.
  • Todd ONeill, Director of Marketing, Admissions and Communications, Saint Mary's High School, I am writing this letter of recommendation on behalf of Americis Smith, a former student of mine. It is with great pleasure that I wholeheartedly recommend Americis for her new job opportunity. She is a remarkable individual who possesses a unique combination of skills and qualities that make her an exceptional candidate. Americis is a testament to tenacity and perseverance. Throughout her time in my youth group, I witnessed her relentless pursuit of personal and spiritual growth. She consistently demonstrated an unwavering commitment to her goals and always seemed to be the first one to help set up and the last one to leave after cleaning up. These qualities are not only essential in the personal development arena but are also invaluable in the professional world, where a positive attitude like Americis' is rare to find. Creativity is another characteristic that sets Americis apart. Her innovative thinking and ability to see solutions where others might see roadblocks are truly impressive. She has a knack for coming up with fresh ideas and approaches to various situations, which not only makes her a standout individual but also a valuable asset to any team or organization. Also, Americis' pure talent for seeing artistic potential in everything is demonstrated by her floral arrangement side business that she has had for years. Patience is yet another virtue that distinguishes Americis. She interacts with others with a calm and understanding demeanor, always taking the time to listen and offer support when needed. Her patience is particularly remarkable when working with young people, where it is often crucial to allow individuals to grow and develop at their own pace. Americis's ability to be patient and empathetic makes her an exceptional mentor and a role model to others. In conclusion, I wholeheartedly recommend Americis Smith for the job she is applying for. Her tenacity, creativity, and patience, combined with her strong character, make her an exceptional candidate who will undoubtedly contribute positively to any organization she becomes a part of. I have the utmost confidence in her abilities and potential, and I believe she will be a valuable addition to your team.

Maiden Name:

Americis Smith

Timeline

Host & Food runner

Apple Bees
02.2024 - 08.2024

Baking assistant/Utilities

Nothing Bundt Cakes
08.2022 - 10.2023

Pizza Maker/Customer Service

Paul's Rustic Oven
07.2021 - 08.2022

Assistant

Escalon PD/ Escalon animal shelter
06.2019 - 09.2021

Florist

Sweet lilacs
06.2018 - 09.2020

High School Diploma -

Connecting waters
Americis Souza