Mohammad Maten Sakhi
2501-181 Mill St Toronto,ON
Summary
Proven problem-solver and customer service expert, excelled at Wellwise by Shoppers Drug Mart by enhancing customer loyalty through empathetic complaint resolution and reducing wait times. Demonstrated exceptional active listening and data entry skills, ensuring a spotless environment at Khyber Hotel. Achieved a significant increase in guest satisfaction, showcasing a results-driven approach with a blend of hard and soft skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wellwise By Shoppers Drug Mart
11.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Housekeeper
Khyber Hotel
04.2022 - 05.2023
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Housekeeper & Laundry
International Hotel
07.2019 - 02.2023
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
High School Diploma -
Ibrahim Khalilullah Nightly High School
Kabul ,Afghanistan03.2023
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Interior and exterior cleaning
- Housekeeping
- Residential Cleaning
- Carpet cleaning
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Customer Service Representative
Wellwise By Shoppers Drug Mart
11.2023 - Current
Housekeeper
Khyber Hotel
04.2022 - 05.2023
Housekeeper & Laundry
International Hotel
07.2019 - 02.2023
High School Diploma -
Ibrahim Khalilullah Nightly High School
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